Client Support Specialist II

Summary

Join MeridianLink as a Client Support Specialist II and become the first line of defense in resolving customer issues. You will handle incoming communications, document interactions, and update clients on resolutions. This role involves direct problem-solving or escalation to other departments as needed. You will coordinate with internal teams, develop support strategies, and mentor junior specialists. The ideal candidate possesses strong relationship-building skills and a passion for excellent customer support. MeridianLink offers a supportive culture with opportunities for professional growth and a focus on work-life balance.

Requirements

• Apply acquired job skills, company policies, and procedures to complete tasks with little supervision
• Ability to determine a course of action based on guidelines and modify processes as needed
• Exercise judgment within defined procedures to determine appropriate actions
• Build productive internal and external relationships to resolve mutual problems through collaboration

Responsibilities

• Coordinate with internal departments to resolve issues and follow through with clients until completion
• Take inquiries from systems and use discretion and decision-making authority to resolve customer issues
• Assist in developing support delivery strategies, escalation procedures, and training while mentoring junior specialists
• Provide information about products and services, answer questions, and resolve problems
• Complete tasks supporting the implementation of procedures
• Ensure inquiries are followed up on and resolved
• May fill in for the supervisor during staff or customer meetings

Preferred Qualifications

• Bachelor's degree and 2-4 years of related experience or equivalent work experience
• Strong relationship-building skills to collaborate on procedures or transactions

Benefits

• Insurance coverage (medical, dental, vision, life, and disability)
• Robust paid time off
• Paid holidays
• 401(k) plan with company match
• Remote work