Tempus Labs, Inc. is hiring a
Clinical Account Associate in United States

Summary

The job description is for a Clinical Account Manager position at Tempus, where the employee will collaborate with sales teams, identify opportunities for new and existing clients, promote compliance with web-based molecular information tools, analyze competitive landscape, maintain relationships with physicians and pathology departments, and develop a business plan for the territory. Preferred skills include quick learning ability, independence, excellent customer service skills, positive attitude, strong administrative skills, and Tempus' values.

Requirements

B.S. in biology, life science, business or marketing

Responsibilities

• Work with the Clinical Account Executive CAE on plans for gaining and retaining new and existing clients
• Collaborate and coordinate with all sales positions to ensure successful attainment of company goals and objectives
• Identify opportunities with existing customers on the use of Tempus algorithmic tests and add ons
• Collaborate with Clinical Account Executives on upsell opportunities for various products
• Drive customer adoption of online ordering through the Tempus Hub and EMR integrations
• Identify and develop partnering opportunities between prospective oncology clients and Tempus
• Promote and drive compliance with new web-based molecular information tools for all clients
• Continually analyze competitive landscape and environment within assigned accounts to determine trends and provide customer feedback to Tempus leadership
• Monitor performance of sales to ensure objectives are met
• Develop and implement a comprehensive business plan for the territory that will be inclusive of budgets, travel, territory management, goal setting, etc
• Embrace, embody and represent the Tempus company culture at all times to external and internal constituents
• Building and maintaining relationships with physicians and office staff to drive clinical orders in the community
• Building and maintaining relationships with pathology departments to ensure smooth specimen sendouts - tissue procurement
• Maintain a regular cadence of touch points (in person, emailing value adds) with certain targeted accounts (ie 3 x month per physician)
• Coordinating Medical Affairs report review with physicians after clinical orders
• Order Kit and literature replenishment at accounts
• Identifying and attending approved local conferences
• Working with accounts to obtain necessary clinical data / progress notes for Tempus-tested patients

Preferred Qualifications

• Demonstrate the capacity to quickly learn relevant genomic and oncology information
• Ability to work independently, communicate proactively, manage multiple projects and prioritize daily tasks while managing critical deadlines
• Ability to maintain an outstanding level of market, customer, and product knowledge necessary to support sales objectives
• Excellent customer service skills and ability to connect with healthcare professionals
• Possess a very positive attitude and an understanding of the dynamics involved with organizational growth and change
• Strong administrative skills and sophistication to manage business in complex environments
• Demonstrate Tempus’ Values by acting with integrity, respect and trust