Clinical Assistant II

Summary

Join Natera's Genetic Counseling team as a Clinical Assistant II and contribute to improving genetic testing and diagnostics. You will collect follow-up data, act as a liaison between departments, and assist with product improvements and abstract submissions. Responsibilities include troubleshooting issues, verifying samples, streamlining processes, and coordinating student rotations. The role involves working with protected health information (PHI) and requires adherence to HIPAA regulations. Natera offers competitive benefits, including comprehensive medical, dental, vision, life, and disability plans, as well as free testing for employees and their families. The ideal candidate possesses excellent organizational skills and experience with Microsoft Excel and Google Workspace.

Requirements

• High School Diploma
• Employee must pass post offer criminal background check

Responsibilities

• Communicate directly with Shipping, Sample Accessioning, Customer Support, and lab teams to troubleshoot issues, verify samples, streamline processes and serve as a liaison between these teams and the genetic counselors
• Assist with data collection for internal projects/product development and abstracts, and provide review/edits for authored abstracts
• Participate in team meetings
• Coordinate student rotation schedules
• Review incoming referrals and request additional documentation/clarification when needed
• Request and track sample collection kits and answer patient questions regarding samples
• Update internal databases regarding test development progress and make notes in LIMS case ‘notes’ for each patient or provider contact
• Collect transfer and pregnancy outcome data from clinics and patients
• Assist genetic counselors in answering questions from clinics and customer support
• Coordinate record release requests from patients
• Assist GCs in obtaining applications and tracking licensure in each state
• This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job
• Employee must complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire
• Maintain a current status on Natera training requirements
• Employee must pass post offer criminal background check
• Performs other duties as assigned

Preferred Qualifications

• BA/BS in biology, allied health, or science related field
• Will consider candidates in pursuit of four-year bachelor’s degree program provided they meet required education requirements and at least 2-3 years professional work experience in biotech, life sciences, or related industry
• Experience with Microsoft Excel, Google mail and Google Documents
• Excellent organization and attention to detail

Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents
• Natera employees and their immediate families receive free testing in addition to fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Generous employee referral program