Clinical Consultant

Summary

Join Lyra Health as a Clinical Consultant and provide high-quality counselling and clinical case management services to international clients based in Israel. This permanent, location-independent role involves providing short-term telephonic counselling and case management, ensuring effective and professional care. You will be the first point of contact for employees accessing Lyra Israel, accurately capturing information on the database, and adhering to clinical protocols and operational standards. The position requires a relevant Master’s degree, registration with a professional body in Israel, and at least two years of post-masters experience. Bilingualism (English and Hebrew) is an asset, and shift work will be required due to 24/7 operations.

Requirements

• Relevant Master’s degree or equivalent qualification in Psychology or Social Work
• Registration with the relevant professional body within Israel
• Minimum of 2 years post-masters working experience
• Able to provide counselling within a short-term framework and case management
• Computer literacy & ability to type fast

Responsibilities

• To provide the first point of contact for employees accessing Lyra Israel
• To provide all the services to which the caller is entitled in a professional and respectful manner and to standards agreed with the Clinical and Operations Manager
• To accurately capture all information on the database pertinent to the clinical management of the case
• To adhere to all clinical protocols, standards, and procedures as laid out by the Clinical and Operations Manager
• To adhere to the operational standards as set out by Clinical and Operations Manager

Preferred Qualifications

• Bilingualism (English and Hebrew) is an asset
• Ability to counsel in Arabic will be a benefit
• Ability to effectively merge Clinical and EAP focus
• Client service orientation
• Articulate
• Good telephone manner and ability to provide telephonic therapy
• Good Clinical understanding and ability to manage risk
• Good time management ability
• Ability to work within a team
• Ability to work well under pressure
• Business and commercial awareness