Remote Clinical Development Systems Analyst

Summary

Join our team as a Clinical Development Systems Analyst, providing expertise in clinical trial systems management, user administration, and technical support to ensure seamless operations.

Requirements

• Bachelor’s degree with a technical or science major plus relevant work experience using clinical operations systems
• Minimum of 2 years of experience working in a clinical trial support/service setting
• Knowledgeable of the clinical trial process performed at a CRO, Clinical Research Center, Clinical Research institution, Pharmaceutical, or Biotech company
• Experience working at a CRO, Clinical Service provider experience is preferred
• Technical proficiency with a working knowledge of a range of computer applications
• Proficient with Microsoft Office Suite
• Excellent written and oral communication skills
• Excellent presentation skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and workflow
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proven ability to handle multiple projects and meet deadlines
• Strong interpersonal skills
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Commitment to excellence and high standards
• Creative, flexible, and innovative team player
• Ability to work independently and as a member of various teams and committees
• Good judgement with the ability to make timely and sound decisions

Responsibilities

• Facilitate study configuration kick-off meetings with study-specific team members
• Provide guidance for the best suitable configuration options for applicable systems and applications
• Provide technical support
• Train study teams on assigned clinical system(s)
• Research and diagnose complex application problems
• Document and analyze systems
• Support development, implementation, and maintenance of standard system configurations to ensure baseline configuration is consistent across each study
• Track standard system configuration changes via change control process
• Support implementation and maintenance of study-specific configuration for applicable clinical systems
• Track study-specific configurations via change control process
• Maintain software systems, solve system problems, and define business needs
• Test updates to vendor hosted software applications
• Provide Level 1 support to internal teams by triaging system user access or administering user access for clinical trials and system to the Information Technology department
• Collaborate with functional groups, as applicable, on user administration to allow for consistency in the process and documentation
• May support audit preparation by reviewing and verifying all trackers and systems set up
• Support department efficiency by providing input into development of procedures and processes surrounding Catalyst Clinical Systems
• Support the development and implementation of standard in-house training initiatives (e.g., e-Learning curriculums, Ad Hoc Lunch and Learns, Desk-side checklists, etc.) and support materials encompassing Catalyst Clinical Systems by contributing input to the training development process
• Support new user training of team members on Catalyst Clinical Systems
• Support Senior Project Manager/Senior, Technical Project Manager by attending user focus groups with external partners as required
• Support Senior Project Manager/Senior, Technical Project Manager by participating in the evaluation and implementation of new tools and systems used to support Catalyst Clinical operations and functions