Clinical Documentation Specialist

Summary

Join our mission-driven organization and become a Clinical Documentation Specialist, responsible for obtaining clinical and client paperwork to secure funding of speech-generating devices.

Requirements

• Highly organized
• Excellent customer service skills and professionalism
• Ability to interpret medical documentation and determine its adequacy for insurance approval and reimbursement purposes
• Strong critical thinking and problem-solving skills
• Effective written and verbal communication skills
• Ability to effectively handle multiple and shifting priorities
• Proficiency and comfortability in making and answering numerous phone calls throughout the workday
• Ability to support cross-functional teams and the ability to understand and translate business issues into actionable solutions
• Ability to take on new challenges and work outside of one’s comfort zone
• Ability to resolve issues in a professional and timely manner
• A team player with overall company goals in mind
• Ability to maintain proper, courteous, and helpful telephone etiquette
• Ability to demonstrate sense of urgency and willingness to go above and beyond to complete tasks
• Ability to comfortably interface with various users across the organization
• High School Diploma or GED, required
• Associate’s or Bachelor’s Degree, preferred
• 1-2 years’ experience in customer service or within the healthcare industry

Responsibilities

• Guides Speech Language Pathologists (SLPs) and trains them in using Lingraphica’s Smart Paperwork Portal
• Assists and provides guidance and support to SLPs during the paperwork process via email, phone or video conferencing
• Obtains recommendation paperwork from the Speech Language Pathologist (SLP) and Client Authorization forms in a timely manner
• Obtains medical records and prescriptions from Prescribers
• Reviews the completed documentation for thorough and accurate information in adherence to medical necessity guidelines
• Develops and maintains relationships with SLPs; develops rapport with medical professionals/prescribers
• Establishes rapport and trust with customers (persons with communication challenges {PWCCs} and care providers); obtains information necessary to ensure a successful sale
• Communicates benefits, eligibility and coverage information for Durable Medical Equipment clearly
• Maintains diligent organization of documents using Adobe and internal software tools
• Fully understands the trial procedures and Lingraphica’s products to address questions and concerns and keep the process moving smoothly
• Accurately and timely documents trial activities and correspondence using company’s internal software tools
• Follows sales process for successful handoffs of deals to other teams
• Contributes on special projects, as needed, as well as other duties as assigned

Preferred Qualifications

Experience with Adobe, Microsoft Suite, HubSpot (or other CRM), cloud-based phone systems, video meetings (such as Zoom), & instant messaging systems (such as Slack), preferred