Clinical Field Specialist, CT

Summary

Join Heartflow, a leading medical technology company revolutionizing heart care, as a Clinical Field Specialist, CT. You will optimize customer imaging programs and workflows by ensuring proper use of Heartflow products. This role involves traveling to customer sites to deliver training and build relationships with healthcare professionals. The ideal candidate possesses substantial clinical and cardiac CT experience, a deep understanding of Heartflow's technology, and a passion for exceptional customer support. Responsibilities include assessing customer lifecycles, identifying areas for improvement, conducting training sessions, maintaining strong relationships with stakeholders, and ensuring proper record-keeping. This remote position requires up to 80% travel and periodic on-call responsibilities.

Requirements

• Expert knowledge of cardiac CT is required
• Associate degree in radiology, technology or related field required; Bachelor’s Degree preferred
• Minimum 3 years cardiac CTA experience
• Must have active ARRT Certification in CT or Board Certified in Radiology

Responsibilities

• Assess the customer lifecycle and ensure the coronary CT program is optimized to set up customers for success
• Identify areas of improvement and make recommendations to enhance quality acceptance rates during customer onboarding
• Ensure customer has implemented any necessary changes to optimize use of Heartflow products on a continuous basis
• Conduct virtual and/or live training of technologists using various delivery methods, including product demonstrations, one-on-one, and group training sessions, to transfer knowledge on the use of Heartflow products in assigned geography
• Establish credibility and sustain strong working relationships with key stakeholders
• Ensure proper records (e.g. customer contacts, CT volume, engagement logs, training records, etc.) and documentation are input and maintained in Heartflow systems
• Capture customer feedback and participate in clinical discussions with customers and colleagues regarding Heartflow analysis on multiple products
• Maintain knowledge of the latest CT and Workstation technology innovations, training delivery methodologies, and training materials for effective training
• Build and execute on plans to proactively optimize customer performance and identify opportunities for improvement

Preferred Qualifications

• Teaching and industry experience are highly desirable
• Strong communication skills and demonstrated success in building relationships

Benefits

• This is a remote position with up to 80% travel
• Ability to take periodic on-call responsibilities