Bilingual Outreach and Engagement Specialist

Summary

Join Pomelo Care as an Outreach & Engagement Specialist and make a profound impact on the lives of mothers and babies. You will be responsible for enrolling patients in Pomelo Care services through outbound calls and digital outreach, educating them on available resources, and managing inbound calls. This role requires excellent communication skills, empathy, and the ability to build rapport. You will also document interactions, collaborate with healthcare providers, and work with families to schedule appointments. The ideal candidate possesses a Bachelor's degree in a related field, fluency in Spanish, and experience working with Medicaid patients. Pomelo Care offers competitive healthcare benefits, a generous vacation policy, and membership in the First Round Network.

Requirements

• Fluent in Spanish
• Ability to work Monday-Friday, 10:00am - 6:30pm CT
• Earned your Bachelor's degree in social work, healthcare, or a related field
• Excellent customer service and communication skills
• Willing to work some nights and weekends
• Are internet-connected, able to work remotely
• Familiar with working with people assigned to Medicaid health plans
• Passionate about changing the current landscape of healthcare
• Strong organizational and time-management skills
• Ability to work independently and as part of a team

Responsibilities

• Conduct outbound calls and digital outreach (SMS, email) to patients to provide information and education about Pomelo Care services and resources
• Manage inbound calls from potential patients
• Achieve member enrollment goals as driven by company KPIs
• Support patients by answering their questions, addressing their concerns, and providing guidance on how Pomelo can support their needs
• Document all interactions and maintain timely, accurate records of patient outreach activities
• Collaborate internally and externally with healthcare providers, community organizations, and other stakeholders to ensure patients receive appropriate care and services
• Work with families to schedule appointments and follow-up care as needed
• Participate in training and development opportunities to stay current on healthcare trends and regulations

Preferred Qualifications

• Experience working in a fast-paced and dynamic startup environment
• Experience in social work/community outreach
• Ability to scope and tackle ambiguous problems

Benefits

• Competitive healthcare benefits
• Generous and flexible vacation policy
• Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)