Clinical Governance Manager

Summary

Join Everbridge as a Clinical Governance Manager in this fully remote, permanent position based anywhere in the UK. You will provide 24/7 medical support on a rota basis, delivering first-line medical assistance to clients. This role emphasizes clinical governance, quality assurance, and compliance with international standards. You will manage complex medical cases, collaborate with global healthcare providers, and contribute to continuous improvement initiatives. The position offers a competitive salary and benefits package, opportunities for professional development, and a supportive team environment.

Requirements

• Nurse, paramedic, medical or other patient facing degree from a recognized institution
• Professional Registration with relevant medical authority (e.g., GMC, Medical Chamber, nursing registry, paramedic HCPC, NAEMT/NREMT or equivalent)
• Strong understanding of clinical governance, risk management, and quality assurance principles
• Ability to work effectively in high-pressure environments and make sound medical decisions
• Excellent communication skills and ability to engage with multidisciplinary teams
• Fluent in English (additional languages are an advantage)

Responsibilities

• Perform first-line medical assessment, triage, and telemedicine support, ensuring timely and effective assistance
• Conduct pre-deployment screenings, travel health assessments, and repatriation planning to facilitate safe medical travel
• Review medical records and treatment plans to ensure appropriate, high-quality care
• Manage complex medical cases, including emergency response coordination and medical evacuations
• Collaborate with global healthcare providers to maintain continuity of care
• Accurately document patient interactions within the Case Management System, ensuring transparency and compliance
• Escalate cases requiring higher-level intervention per established protocols
• Provide mentorship and clinical support to junior clinicians and responders
• Work closely with medical coordinators, case managers, and operations teams to optimize patient outcomes
• Liaise with insurance providers, healthcare facilities, and corporate clients to coordinate medical interventions
• Support the Deputy Chief Medical Officer (DCMO) in Clinical Governance activities to uphold medical standards and best practices
• Ensure all clinical decision-making aligns with governance frameworks and regulatory standards
• Participate in clinical audits, quality improvement initiatives, and patient safety reviews
• Maintain compliance with data protection regulations, clinical oversight (UK, European, and North American regulations), and risk management policies
• Contribute to the development and enforcement of standard operating procedures (SOPs), clinical policies, guidelines, and risk management protocols

Preferred Qualifications

• Experience in emergency medicine, occupational health, aerospace, travel medicine, or military medicine preferred
• Proficiency in telemedicine/telehealth platforms and electronic health record (EHR) systems

Benefits

• A challenging and rewarding role in a global healthcare organization
• Opportunities for career progression and professional development
• Competitive salary and benefits package
• Exposure to cutting-edge telemedicine and emergency assistance protocols
• A collaborative and supportive team environment