Clinical Growth Support Specialist

Summary

Join NeuroFlow as a Clinical Growth Support Specialist and leverage your clinical expertise and technological skills to support clients throughout their journey. You will serve as a clinical subject matter expert, conduct organizational readiness assessments, identify areas of opportunity, and develop clinical workflows. Responsibilities include guiding clients through implementation, leading clinical training sessions, analyzing clinical data, and collaborating on quality improvement initiatives. The ideal candidate will possess a Master's degree in a behavioral health field, an active clinical license, and at least 5 years of clinical experience. NeuroFlow offers a flexible work schedule, unlimited PTO, and various other benefits.

Requirements

• Master's degree in Social Work, Counseling, Psychology, or related behavioral health field
• Active clinical license (LCSW, LPC, LMFT, PhD, PsyD)
• Minimum 5 years of clinical experience in behavioral health, with preference for integrated care settings
• Knowledge of evidence-based practices for mental health and substance use disorders
• Understanding of healthcare quality metrics and value-based care models
• Excellent communication, presentation, and interpersonal skills
• Ability to translate complex clinical concepts to diverse audiences
• Proficiency with electronic health records and comfort with technology
• Willingness to travel up to 25% for client implementations and meetings

Responsibilities

• Serve as a clinical subject matter expert to establish credibility and build relationships with healthcare stakeholders
• Conduct organizational readiness assessments to evaluate client needs and preparedness
• Identify areas of opportunity and challenge for prospective and existing clients
• Develop and refine clinical workflows that align with client goals and optimize platform utilization
• Support ROI analyses incorporating relevant quality metrics and value-based care considerations
• Translate complex clinical concepts to diverse stakeholder audiences
• Guide clients through implementation process with a focus on clinical best practices
• Develop and lead clinical training sessions for staff and providers on platform functionality
• Provide ongoing consultation through office hours and check-ins throughout implementation
• Support goal setting and KPI development aligned with client objectives and measurable outcomes
• Attend client sites as needed to facilitate successful implementation and adoption
• Create resources and documentation to support effective utilization of the platform
• Analyze clinical data to provide meaningful insights that drive program improvement
• Collaborate with healthcare teams to develop and implement quality improvement initiatives
• Review performance metrics and caseload reports to ensure program efficacy and fidelity
• Consult on evidence-based practices and clinical guidelines relevant to client needs
• Identify opportunities for program expansion and enhancement based on outcomes data
• Support clients in measuring and demonstrating clinical impact and value

Preferred Qualifications

• Experience with Collaborative Care Model (CoCM) or other integrated behavioral health models
• Background in healthcare consulting, training, or implementation
• Knowledge of healthcare reimbursement models, including Medicare/Medicaid billing
• Experience with quality improvement methodologies
• Project management skills or certification
• Previous experience in a healthcare technology environment

Benefits

• Flexible work schedule
• Unlimited PTO
• Physical and mental wellness benefits
• Medical coverage
• Parental leave
• 401K
• Company-sponsored events
• Referral program
• Onsite gym
• Dog friendly office
• Snacks in the office
• Commuter benefits
• Onsite massages