Support Specialist

Summary

Join Synapticure as a Support Specialist and provide essential support services to patients, caregivers, and loved ones affected by neurodegenerative diseases. You will manage patient engagement, telehealth communication, data collection, and administrative support. This role requires strong communication, organizational, and technical skills, along with experience in patient care coordination. You will work closely with the care team, adhering to HIPAA guidelines and optimizing member experiences. Synapticure offers a remote-first work environment with a competitive salary and comprehensive benefits package.

Requirements

• High school diploma or equivalent
• Ability to manage multiple tasks effectively in a remote work setting
• Strong communication and interpersonal skills
• Experience in patient engagement, scheduling, and care coordination
• Comfortable working with medical terminology and adhering to HIPAA guidelines
• Proficiency with electronic health record (EHR) systems, Mac OS, and Google applications
• Adaptability to a dynamic, fast-paced work environment

Responsibilities

• Manage inbound calls, obtain demographic information for new patients, and schedule or reschedule appointments per protocol
• Communicate with patients via video consultations, phone calls, and other digital tools while adhering to telehealth best practices
• Accurately collect and document member clinical and demographic data in a timely manner within electronic health record (EHR) and care facilitation platforms
• Coordinate correspondence, faxing, and outgoing patient communications, including standard mailings, news, and member resources
• Work closely with care team members to coordinate care on behalf of patients, including managing referrals and scheduling needs
• Adhere to HIPAA guidelines while advocating for patients and families in their interactions with providers, billing and insurance companies, and other stakeholders
• Partner with the care team to complete visit-related tasks, upload member forms, conduct eligibility checks, and generate standard reports
• Utilize care facilitation and scheduling platforms to track tasks, organize information, and optimize member experiences
• Provide non-judgmental, respectful, and empathetic assistance to patients and caregivers, ensuring their needs are met with efficiency and compassion

Preferred Qualifications

• Experience in healthcare operations or patient support
• Medical Assistant certification or equivalent background
• Experience coordinating and managing referrals
• Prior experience in a startup or rapidly growing organization
• Exceptional problem-solving skills and ability to work autonomously

Benefits

• Competitive salary based on experience and qualifications
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan with employer matching
• Remote-first work environment with a home office stipend
• Generous paid time off and sick leave
• Professional development opportunities and career growth potential