Clinical Manager

Summary

Join Spring Health, a leading mental health provider, as a Clinical Director to lead and mentor a team of mental health clinicians dedicated to specific clients. You will supervise team activities, ensure timely crisis response, and manage team growth and development. This role requires extensive experience in behavioral health, EAP, and team management, along with specific licenses and certifications. Spring Health offers a competitive salary and benefits package, including stock options, health insurance, paid time off, and professional development opportunities. The company fosters a flexible and supportive work environment with a focus on continuous improvement and employee well-being. Spring Health is committed to diversity and inclusion and encourages applications from all qualified individuals.

Requirements

• LCSW, LPC, LMFT, or equivalent independent licensure
• 10+ years of behavioral health experience including EAP and management consultation experience
• 5+ years of experience managing multi-functional clinical teams
• Excellent verbal and written communication skills
• Understanding of HIPAA as well as EAP best practices
• Comfortable in amorphous environments and with constantly evolving responsibilities
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks

Responsibilities

• Lead mental health clinicians who are dedicated to specific customers
• Supervise and direct team in activities such as assessment and referral, ongoing case management, crisis counseling, and on-site or virtual group programs and training
• Ensure that timely and effective Critical Incident Response is delivered as needed
• Hire, onboard, train, deliver feedback, conduct team and 1:1 meetings, and support the professional growth of teams
• Develop team productivity benchmarks and monitor workloads
• Focus on continuous quality improvement, clinical excellence, and solution-oriented problem solving
• Create or update EAP clinical policies in partnership with the Clinical Director and ensure the team complies with laws, regulations and ethical standards
• Be a clinical liaison with clinical operations, sales, product, and partnership success teams to develop and improve EAP services and programs
• Collaborate in the development and delivery of programs and presentations to membership for customer accounts, as well as various other marketing and informational initiatives
• Be a point of contact with EAP clinical vendor partners as assigned

Preferred Qualifications

• SAP qualified
• CEAP certification

Benefits

• Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available
• A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents
• 10 allocated sick days per year
• Flexible paid time off in addition to 12 paid holidays throughout the year
• Access to Gympass , an on-demand virtual benefit that provides wellbeing coaching, and budget management
• Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week , fully paid , sabbatical leave to renew and recharge
• 4-4.5 months of fully paid parental leave
• Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care
• Access to fertility care support through Carrot , in addition to $4,000 reimbursement for related fertility expenses
• On top of competitive and benchmarked salary, Spring Health offers incentive pay (based on role), and equity that begins vesting as we celebrate your first year with the company!
• Employer sponsored 401(k) match of up to 2% after 90 days of employment
• Flexible work arrangements: 66% of Spring Health team members work fully remote while 33% work in a hybrid model from our New York City offices
• Focus Fridays: no meetings, no distractions, just time for you to get work done
• Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members
• Up to $1,000 Professional Development Reimbursement per calendar year
• $200 per year donation matching to support your favorite causes