Clinical Navigator - PT

Summary

Join TailorCare as a Clinical Navigator and deliver exceptional, patient-centered care navigation for individuals managing musculoskeletal (MSK) conditions in a virtual call center environment. Leverage your clinical expertise and communication skills to serve as a trusted advocate for patients, guiding them through the care plan process. Responsibilities include conducting clinical intake assessments, building patient relationships, providing education and guidance on treatment options, monitoring patient progress, and addressing barriers to care. You will collaborate with care teams, document patient interactions, and adhere to established protocols. This is a 100% remote role requiring specific licenses and experience. TailorCare offers a comprehensive benefits package including paid time off, parental leave, and various insurance options.

Requirements

• Doctor of Physical Therapy, Doctor of Physiotherapy (DPTs), or Master of Physical Therapy (MPTs) required
• Current, unrestricted PT licenses in Texas and Colorado (Compact License strongly preferred)
• Bilingual in English and Spanish
• Willingness to obtain additional licensure in new states based on TailorCare’s market expansion
• Minimum 2 years of relevant experience in physical therapy or MSK-related clinical roles
• Strong written and verbal communication skills tailored to clinical and non-clinical audiences
• Experience using data to optimize clinical workflows and identify opportunities for improved patient outcomes
• Demonstrated ability to navigate fast-paced, evolving environments with autonomy and accountability
• High comfort level with technology, including Google Suite, CRMs, dual-monitor workflows, and real-time communication platforms

Responsibilities

• Conduct clinical intake assessments and gather key information to evaluate patients’ MSK conditions, identify goals, and determine treatment needs
• Build trust-based relationships using empathy, clinical insight, and motivational interviewing techniques
• Provide education, shared decision-making, and guidance to help patients understand treatment options and commit to evidence-based care plans
• Monitor patient progress and proactively provide motivational coaching to support therapy adherence and celebrate key milestones along the care journey
• Identify and address barriers to care (physical, emotional, behavioral, or social) through personalized strategies and interventions
• Serve as a liaison between patients, care teams, and external providers to ensure continuity and coordination of care
• Deliver timely clinical updates and communicate key milestones or concerns throughout the care journey
• Escalate complex cases to appropriate team members for additional support or clinical decision-making
• Partner with care team members across the organization to ensure seamless patient experiences
• Provide peer support by sharing patient communication insights and reinforcing best practices
• Participate in team meetings, knowledge-sharing forums, and workflow alignment sessions to enhance collaboration and productivity
• Accurately document all patient interactions and assessments
• Adhere to established protocols for call times, assessments, etc., balancing personalized interactions with efficiency, time management, and productivity
• Perform other duties as assigned

Preferred Qualifications

• Prior experience in digital health care navigation environments
• Knowledge of value-based care models or population health initiatives
• Prior experience in start-up, growth-stage, or innovation-focused healthcare environments
• Advanced patient communication and motivational coaching
• Clinical decision-making and collaborative care planning
• Data-informed clinical navigation and workflow optimization
• Proficient in remote care tools and telehealth delivery

Benefits

• Our generous paid time off (PTO) and holiday plans ensure you have ample time to rest and recharge
• We offer paid parental leave and support a healthy work-life balance, encouraging flexibility and autonomy
• From Day 1, employees enjoy medical, dental, vision, life, and disability insurance, wellness resources and an employer HSA contribution
• We are committed to equitable pay for all team members and support your future goals with a 401k plan that includes employer matching