Clinical & Operations Manager

Summary

Join Lyra Health as a Clinical & Operations Manager to spearhead the development and management of Lyra Israel's Workforce Mental Health (WFMH) operations, launching in Q3 2025. You will be responsible for recruiting and onboarding a high-quality clinical team, liaising with in-country partners and stakeholders, and ensuring operational excellence. This role also involves managing clinical governance and quality, aligning WFMH services with global standards. The position is permanent, location-independent, and requires flexibility with working hours. You will play a key role in establishing and maintaining a successful WFMH program in Israel, working closely with various internal and external stakeholders.

Requirements

• Relevant clinical qualification. Preference will be given to a qualified Psychologist
• Registration with all relevant local medical / psychological councils
• Minimum of 5 years management working experience within the EAP operations environment
• Minimum of 10 years’ working experience within the EAP field
• Must be able to demonstrate excellent knowledge of telephony systems and online clinical systems
• Fluent in both Hebrew and English (spoken and written language)
• Computer literacy including familiarity with case management and telephony/chat systems
• Must be able to develop training documents / presentations and facilitate the necessary clinical training
• Must be able to engage with customers and support client services with client engagements
• Must have a client service orientation

Responsibilities

• Manage the development and implementation of the Lyra Israel Clinical Operations
• Recruit and manage all staff within the operational team
• Support the Global Customer Services team with client service activities for WFMH customers
• Recruit and develop a tailor-made customized affiliate network throughout Israel
• Ensure that our clinical services are delivered in line with our global standards and within the SLAs of customers
• Work with the Global Governance Manager to ensure that clinical standards are upheld and meet the required standards
• Develop and maintain all necessary governance, training, clinical protocols, and operational manuals and documents
• Maintain and develop a good working relationship with our local Clinical Partner to ensure that structured counselling and critical incident events are effectively delivered
• Must be able to analyze the operational functioning of the business and provide regular management reports and metrics

Preferred Qualifications

• Ability to manage and support clinical and administrative staff and provide supervision as and when required
• Strong operational management skills including resource planning and forecasting
• Ability to work within a team and manage a team under pressure
• Ability to work well under pressure
• Strong Clinical understanding and ability to manage risk
• Good time management ability
• Business and commercial awareness