NOCD is hiring a
Clinical Operations Manager, Remote - Worldwide

Summary

The job is for a Clinical Operations Manager at NOCD, a leading telehealth provider for OCD treatment. The role involves overseeing daily operations, managing therapists, and ensuring clinical quality while maintaining operational policies and procedures.

Responsibilities

• Oversee and manage the day-to-day operational and clinical needs of your region
• Serve as the primary contact for Therapists in the Network and provide effective leadership and guidance on clinical practice
• Assist Therapists in meeting utilization and clinical goals through effective management, problem-solving, and coaching
• Implement strategies to improve clinical outcome, Member retention and clinical hour utilization
• Coordinate with Director of Clinical Integrity in implementing clinical procedures/programs to ensure clinical quality metrics are maintained
• Ensure Therapists' adherence to NOCD operational policies and procedures
• Implement performance management plans as appropriate in coordination with the VP of Network Operations and Regional Clinical Directors
• Foster a healthy work culture that aligns with NOCD values and encourages open communication, collaboration, and professional development
• Assist therapists in immediate problem-solving as well as the development of long-term solutions
• Collaborate with NOCD leadership and various departments to streamline processes and enhance network optimization
• Serve as a liaison between the clinical team and senior management, professionally conveying relevant information, concerns, and recommendations
• Acts as an ambassador for the Therapist Network to Leadership