Clinical Operations Manager

Summary

Join NOCD as a Clinical Operations Manager and oversee the daily operational and clinical needs of your region. You will work closely with leadership to identify and implement solutions to meet clinical metrics and utilization goals. This role involves managing a small clinical caseload, providing guidance to therapists, and coordinating various programs to improve network efficiency. You will also be responsible for ensuring adherence to policies, fostering a positive work culture, and serving as a liaison between the clinical team and senior management. The position offers competitive compensation, comprehensive benefits, remote work flexibility, and professional development opportunities.

Responsibilities

• Serve as the primary contact for Therapists in the Network and provide effective leadership and guidance on clinical practice. This includes establishing and developing professional relationships through monthly/quarterly meetings and biannual reviews
• Assist Therapists in meeting utilization and clinical goals through effective management, problem-solving, and coaching
• Coordinate with the Chief Network Operating Officer in implementing various programs to streamline network efficiency and drive therapist utilization
• Coordinate with the Chief Clinical Officer in implementing clinical procedures/programs to ensure clinical quality metrics are maintained
• Ensure Therapists' adherence to NOCD operational policies and procedures
• Implement performance management plans as appropriate in coordination with the Chief Network Operating Officer and People Operations
• Foster a healthy work culture that aligns with NOCD values and encourages open communication, collaboration, and professional development
• Assist therapists in immediate problem-solving as well as the development of long-term solutions
• Collaborate with NOCD leadership and various departments to streamline processes and enhance network optimization
• Serve as a liaison between the clinical team and senior management, professionally conveying relevant information, concerns, and recommendations
• Acts as an ambassador for the Therapist Network to Leadership
• Respond to various daily Therapist needs via Email, Slack, and Zoom
• Monitor your assigned individual therapists' utilization and clinical metrics; assist individual therapists in addressing barriers to meeting expectations
• Coordinate monthly and quarterly meetings, as well as biannual reviews
• Manage Therapists’ schedules, including entering them into EHR, reviewing override requests, flexing schedules to meet Member needs, and approving PTO
• Join weekly onboarding/training cohorts to communicate/train on operational procedures, including scheduling, cancellations, overrides, PTO, etc
• Meet with onboarding cohorts for the regional welcoming meeting and assist in the transition into the Network
• Manage Therapist Retool profiles to optimize scheduling and utilization
• Coordinate with various teams, including Intake/Service/Scheduling to drive Therapist specific utilization
• Manage Therapist resignations and change of employment process, including the succession plan
• Coordinate with RCD regarding Therapist specific clinical concerns. Escalate appropriate concerns to the VP of Net Ops or RCD
• Assist in addressing after-hours (evenings, weekends and holidays) urgent therapist requests and operational emergencies
• Attend various weekly meetings with NOCD leadership
• Participate in EOM push, including move-ups, schedule optimization, therapist promotions, and all-hands-on-deck activities
• Carry a clinical caseload of approximately 5 clinical hours per week

Benefits

• Competitive compensation
• Comprehensive benefits package, including medical, dental, vision coverage, and 401(k)
• PTO based on an accrual system
• Casual and engaging startup environment with an outstanding mission-driven team atmosphere
• Specialized ERP training with experienced OCD providers
• Work remotely from the comfort of your own home or office
• Centralized scheduling
• Access to NOCD Professional Development Trainings and ongoing consultation with other team members
• One-on-one mentorship to discuss complex cases
• NOCD provides 12 weeks of fully paid parental leave for the primary caregiver, and 6 weeks of fully paid leave for the secondary caregiver, for qualifying full-time employees