NOCD is hiring a
Clinical Operations Manager, Remote - Worldwide
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Summary
The job is for a Clinical Operations Manager at NOCD, a leading telehealth provider for OCD treatment. The role involves overseeing daily operations, managing therapists, and ensuring clinical quality while maintaining operational policies and procedures.
Responsibilities
- Oversee and manage the day-to-day operational and clinical needs of your region
- Serve as the primary contact for Therapists in the Network and provide effective leadership and guidance on clinical practice
- Assist Therapists in meeting utilization and clinical goals through effective management, problem-solving, and coaching
- Implement strategies to improve clinical outcome, Member retention and clinical hour utilization
- Coordinate with Director of Clinical Integrity in implementing clinical procedures/programs to ensure clinical quality metrics are maintained
- Ensure Therapists' adherence to NOCD operational policies and procedures
- Implement performance management plans as appropriate in coordination with the VP of Network Operations and Regional Clinical Directors
- Foster a healthy work culture that aligns with NOCD values and encourages open communication, collaboration, and professional development
- Assist therapists in immediate problem-solving as well as the development of long-term solutions
- Collaborate with NOCD leadership and various departments to streamline processes and enhance network optimization
- Serve as a liaison between the clinical team and senior management, professionally conveying relevant information, concerns, and recommendations
- Acts as an ambassador for the Therapist Network to Leadership
This job is filled or no longer available
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