Practice Manager, Clinical Operations

Summary

Join Veeva Systems, a leading life sciences industry cloud company, as a Practice Manager leading a professional services team focused on customer success. You will be responsible for overseeing software implementation delivery, team management, and building strong customer relationships. This remote, US-based position requires travel and ideally candidates located in the Eastern or Central Time Zones. The role involves leading initiatives, fostering a positive work environment, and collaborating with cross-functional teams. Veeva offers a competitive compensation package and comprehensive benefits.

Requirements

• 6+ years of software implementation experience at a software vendor or consulting firm
• 2+ years in people management
• Has grown and led a professional services team
• Operational excellence in leading Services, including utilization and resource management
• Ability to travel up to 25% of the time

Responsibilities

• Lead a Professional Services team that delivers Veeva Vault Clinical Operations solutions
• Responsible for hiring, performance management, and mentorship
• Provide executive oversight of internal initiatives and project sponsorship
• Cultivate trusted relationships with customers
• Build an internal network across Veeva - Sales, Strategy, Product, and Services - to champion customer and employee success
• Ensuring customer and employee success
• Leading through hands-on and strategic initiatives
• Cultivating a positive and productive environment
• Driving new practices to support implementation excellence
• Creating innovative collateral to support delivery
• Partnering with global and cross-function teams to provide the best outcomes

Preferred Qualifications

Candidate in Eastern or Central Time Zones

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program
• Remote work