Clinical Operations Manager

Summary

Join Rula as a Clinical Operations Manager and drive provider quality by owning and optimizing key quality management processes across our network. You will own specific programs, identify improvement opportunities, launch cross-functional initiatives, and influence stakeholders. Areas of ownership include provider quality reviews, provider-driven cancellations, and note quality improvement. The ideal candidate is highly analytical, possesses project management expertise, and demonstrates a strong bias for action. Required qualifications include 5+ years of experience in strategy and operations, expert-level Excel/GSheets proficiency, advanced SQL skills, and experience collaborating with cross-functional stakeholders. Preferred qualifications include experience in a high-growth startup, consulting, or analytical sectors, expertise in Looker and Salesforce, and experience working with provider populations.

Requirements

• 5+ years of experience in strategy and operations-based roles (Business Operations, Product Operations, Consulting, etc.)
• Expert-level proficiency with Excel/GSheets, and advanced proficiency leveraging SQL for data analysis
• Skillfulness in applying structure, and bringing an attention to detail to prioritize project needs and drive continuous improvements
• Experience building trust and collaborating effectively alongside cross-functional stakeholders in a fast moving environment

Responsibilities

• Drive provider quality at Rula by owning and optimizing key quality management processes across our network
• Own specific programs within provider quality
• Identify opportunities for improvement
• Launch cross-functional initiatives each quarter
• Influence stakeholders to align on priorities

Preferred Qualifications

• 1+ years of experience in a high-growth startup environment
• Experience in consulting, banking or other analytical sector/industry
• Expertise using Looker and Salesforce
• Experience working with provider populations/clinicians and leading critical initiatives to improving outcomes

Benefits

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits : Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access : Start saving for your future
• Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP) : Support for your mental and physical health
• New hire home office stipend : Set up your workspace for success
• Quarterly department stipend : Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns : Explore a variety of engaging topics
• Community and employee resource groups : Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all