Clinical Product Specialist, AI Quality

Summary

Join Grow Therapy as a Clinical Product Specialist, AI Quality and play a pivotal role in ensuring the clinical safety and effectiveness of our AI tools. You will conduct quality reviews of AI-generated outputs, define clinical QA protocols, collaborate with cross-functional teams, and contribute to incident escalation processes. Your expertise will shape how cutting-edge AI tools are evaluated and scaled within clinical workflows. This role requires a deep understanding of clinical expertise, quality assurance, and AI tools. You will work in a fast-paced environment, collaborating with various teams to ensure clinical and regulatory alignment. The position offers a competitive salary and the chance to make a significant impact in mental healthcare.

Requirements

• You hold an active clinical license (LCSW, LMFT, LPC, or Psychologist) and have at least 4–5 years of direct clinical experience, with strong clinical judgment and a deep understanding of therapeutic appropriateness
• Experience with quality assurance/improvement, clinical review, supervision, or clinical documentation
• Experience with AI/ML tools, digital health platforms, and healthcare technology
• Strong analytical skills and systematic approach to evaluating clinical outputs at scale
• Understanding clinical risk assessment and safety protocols, and can identify when care deviates from evidence-based standards
• Strong knowledge of evidence-based practices and clinical outcome measurement
• Ability to work cross-functionally with Product, Engineering, and Clinical teams in a fast-paced environment

Responsibilities

• Conducting systematic quality reviews of AI-generated outputs across features, identifying clinical risks and surfacing safety issues
• Defining and refining clinical QA protocols, guardrails, and escalation pathways for new and existing AI features
• Contributing to clinical incident escalation and triage processes for flagged risks
• Collaborating with Product and Engineering to iterate on model behavior and prompt design based on clinical appropriateness and safety
• Supporting the development of safety metrics and dashboards with the Data team
• Collaborating on tooling improvements to scale clinical QA, including automated review systems and evaluators
• Providing clinical expertise during product development sprints and launch planning, including provider training and enablement for new AI tools
• Partnering with Clinical Excellence, Product, Engineering, and Legal teams to ensure clinical and regulatory alignment across the AI product portfolio
• Supporting general product initiatives as needed, including clinical evaluation of new features, provider-facing enablement content, and go-to-market activities

Preferred Qualifications

• Experience with measurement-based care, clinical research, or quality improvement initiatives
• Exposure to telehealth workflows or technology-enabled care delivery
• Experience supporting go-to-market activities, provider training, or clinical enablement
• Knowledge of clinical documentation standards, compliance expectations, or healthcare regulations

Benefits

• Comprehensive health insurance plans, including dental and vision
• Flexible working hours
• Flexible Time Off
• Company-wide winter break
• Mental health mornings (2 hours each week)
• Wellness Stipend
• In-office meals and snacks
• Continuous learning opportunities
• Competitive salary
• The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunities