Clinical & Professional Education Manager

Summary

Join Calyxo, Inc., a medical device company, as their Clinical & Professional Education Manager. This role involves leading and managing a team, developing and delivering clinical education to various stakeholders, and coordinating new hire training. Responsibilities include managing case coverage needs, collaborating with sales and marketing teams, and partnering with other departments on new product development. The manager will also contribute to peer-to-peer education initiatives and manage various training materials. This position requires a Bachelor’s degree, at least 5 years of clinical professional training, and significant experience in surgical devices and urology. Extensive travel is required.

Requirements

• Bachelor’s Degree
• At least 5 years of clinical professional training
• OR and surgical based experience
• Professional work ethic, strong organizational skills, and ability to perform at high levels independently
• Ability to travel 90% of the time, including overnight trips, primarily within the Northeast region
• Meet vendor credentialing requirement and manage vendor credentialing needs at sites
• Strong interpersonal skill and experience training surgeons in the OR and working with Sales on-boarding
• Proficient in ALL Microsoft office tools
• Ability to manage, edit and develop surgical videos and other training materials as needed
• Compliance with relevant county, state, and Federal rules regarding vaccinations

Responsibilities

• Lead and manage a team of Clinical Specialists and 1099 Case Coverage individuals
• Develop, manage, and deliver Calyxo Inc. clinical education to sales, clinical specialists, marketing, surgeons, 1099 case coverage individuals and OR staff to achieve exceptional clinical outcomes for patients treated with Calyxo manufactured products
• Manage, in conjunction with Sales, to coordinate, develop, and deliver all New Hire Training content and deliverables
• Manage and coordinate with Sales case coverage needs and help to develop customers and Sales team members to procedure independence
• Collaborate with the Marketing team to develop content and faculty to deliver education to the Calyxo commercial team as well as support peer -to-peer clinical education with customers in support of Calyxo’s mission to deliver exceptional clinical outcomes
• Cross-function with Quality, Regulatory, Marketing, and R&D to develop clinical education around new product development, marketing materials, and ensure clinical input is provided to Quality and Regulatory teams
• Through collaboration with Regional Managers and Territory Sales Managers this role will recruit, hire, train and manage a team of Clinical Specialists and 1099 Case Coverage individuals
• Manage day to day deployment of these individuals to maximize efficiency and excellent clinical outcomes
• Provide quarterly assessments and reviews
• Support the develop and deliver pre and on-site New Hire Training materials
• New Hire Training will include coordinating with sales to perform a pre-new hire training to prep new hires for an on-site new hire training
• Assist with placing new hire attendees into procedures prior to attending New Hire Training
• Perform live presentations, simulated role-plays, and hands-on simulated training
• Work in conjunction to on-board all new hires post-new hire training to ensure clinical excellence is achieved and tracked
• Work with Sales to perform case coverage when a clinical need arises
• Assist with Sales to co-manage Clinical Specialist with Educational objectives for customers
• Document aspects of case results and report the results to the Sales Consultant
• Provide education deliverables to the surgeon and/or OR staff that may be needed
• Sales will provide a clinical need upon requesting case coverage from the Clinical & Professional Education Manager
• Work in conjunction with Sales and Marketing to vet and assess new potential faculty to deliver educational activities for society meetings, commercial team meetings, and new customers
• Manage a positive learning experience that builds champions through screening, vetting, and conducting peer-to-peer consults and programs for customers and faculty
• Support peer-to-peer events and activities
• Regional Speaking engagements
• New customer clinical consults
• Commercial Team training events at new hire and commercial team meetings
• Work in conjunction with faculty and Marketing to submit on-time invoices
• Clinical & Professional Education and its managers will partner with R&D and Marketing on managing and developing new product launches, market acceptance, case data follow-up reports, videos, video consents, and any other Market Acceptance Testing needed
• Participate in labs looking at design changes and evaluating future product enhancements
• Partner with Sales team to deliver clinical deliverable to customers that enhance clinical outcomes and business relationships
• When necessary, the Clinical & Professional manager will co-manage customer facing webinars
• Manage and facilitate clinical breakout sessions as needed at meetings
• Perform other duties as assigned
• Contribute to our culture to be collaborative, respectful, transparent, ethical, efficient, high-achieving, and have fun

Preferred Qualifications

• Demonstrated clinical mastery related to surgical devices and urology experience
• Valid driver’s license issued by the state in which the individual resides and a clean driving record
• Ability to travel up to 90%. Overnight(s) is required
• Responsible for performing all duties in compliance with the FDA’s Quality System Regulations

Benefits

• Competitive salary with a generous $180,000 base salary, $20,000 variable bonus, $9600 car allowance and $1800 cell phone/internet allowance per year
• Stock options – ownership and a stake in growing a mission-driven company
• Employee benefits package that includes 401(k), healthcare insurance and paid time off