Clinical Quality and Training Manager

Summary

Join CopilotIQ + Biofourmis, a leader in AI-driven in-home healthcare, as the Manager, Clinical Quality and Training! This role oversees performance improvement initiatives and clinical training, ensuring quality and patient safety. You will create and implement training programs, conduct audits, and collaborate with cross-functional teams. The position requires a current RN license, significant clinical and training experience, and strong leadership skills. It offers full-time hours, benefits, and the ability to work from home. This is an opportunity to make a real impact on healthcare while working with a cutting-edge company.

Requirements

• Must have a current, active, unrestricted RN license (multi-state compact license preferred) and be in good standing with the Board of Registered Nurses
• A minimum of 2 years hands on nursing experience is required; telehealth and chronic care management experience is strongly preferred
• At least 5 years experience facilitating clinical training, developing and designing course content, and with learning management systems
• Previous experience with quality and patient safety systems required
• Experience managing projects with multiple stakeholders with proven ability to manage multiple initiatives and clearly set and communicate priorities
• An attitude and work ethic that meets our core values and goals

Responsibilities

• Play an active role in maintaining the quality and patient safety system through the monitoring, measuring, and investigation through chart review, CAPAs, and CANDOR investigations
• Create, update, and monitor compliance with standard operating procedures
• Assist in the execution of internal audits
• Build and implement a comprehensive, scalable clinical training program
• Partner with clinical managers to design and facilitate effective onboarding training for new team members
• Assist with the facilitation of new hire training for all new nurses and providers
• Provide training for current team members on new programs, system upgrades, or other key initiatives
• Develop and facilitate ongoing education for all clinical programs
• In partnership with the clinical managers, support reeducation of team members when deficiencies in performance are identified
• Develop measures for ensuring the effectiveness of training, setting target metrics, and striving for continuous improvement
• Collaborate across multiple teams to develop and ensure training content is kept up to date
• In partnership with Clinical Leadership, develop training policies and guidelines as needed
• Act as a resource (SME) for all of our clinical team members
• As our company scales, assist in the implementation of changes to our systems, workflows, and procedures
• Special projects and other assignments as needed

Preferred Qualifications

• Certification in instructional design and/or e-learning platforms strongly preferred
• People management experience is preferred
• Confident leadership, able to make evidence based decisions, and implement change tactfully. Self-motivated
• Professional and effective communication style that translates across all members of team members and patients
• Strong problem solving skills with the ability to calm others. Handle patient escalations with respect and dignity, defusing the situation and problem solving to ensure patient satisfaction
• A willingness to jump in and help where needed to ensure team success

Benefits

This position offers full-time hours and benefits, and the ability to work from home