Headway is hiring a
Clinical Quality Lead

Summary

Join Headway, a mental health care company, as Clinical Quality Lead to support providers in offering high-quality clinical care and implement clinical quality monitoring initiatives. This role requires a high level of multi-tasking in a fast-paced, virtual environment.

Requirements

• 8+ years of post-graduate experience as an Independently Licensed Therapist (LPC, LCSW, PhD, or PsyD)
• Extensive experience completing quality chart reviews and audits for healthcare delivery organizations
• Experience training others on how to document to meet standard of clinical care regulations
• Thought leader with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized
• Collaborator eager and adept at working in concert with product, operations, and sales teams to infuse clinical strategy across the org
• Expert communicator and educator with significant experience conveying information to large and diverse groups of individuals
• Innovative and strategic thinker with a passion for improving behavioral health care and clinical quality
• First Principles thinker able to decompose hairy problems into concise strategy
• Builder who has seen development from the beginning is able to build from the ground up
• Conductor who keeps the trains running on time, understands the value of setting and maintaining clear, falsifiable metrics
• Collaborator who sets the bar for exceptional collaboration across disciplines + partner functions at the company to lead through influence
• Experience supervising clinicians or large teams of providers, with an emphasis on performance management

Responsibilities

• Strategize and design Headway’s clinical protocols, quality measures and processes for evaluation and implementation to uphold the safety, efficiency and effectiveness domains of Healthcare Quality
• Improve clinical outcomes scores through maintaining documentation within the standard of care throughout the provider network
• Support risk management through analysis of clinical escalations not otherwise resolved by the Risk team
• Directly responsible for developing and scaling our Ongoing Professional Practice Evaluation program and Focused Professional Evaluation Program
• Engage regularly with Product team to ensure all iterations of EHR meet industry clinical standards (Intake note, progress note, treatment plan)
• Build a clinically compliant rubric to use as a guide for chart reviews
• Lead process of reviewing non-compliant charts and providing feedback to clinicians
• Supervise clinicians who are participating in conducting peer chart reviews
• Work with Product Dev to create a more automated Chart Review process
• Train Peer reviewers on chart review process
• Create remediation plan for clinicians with ongoing documentation concerns
• Maintain chart review documents in an organized, encrypted, searchable file
• Maintain an organized list of clinicians who have completed the chart review process
• Conduct routine screening and monitoring of charts to assess clinical competence
• Perform in-depth monitoring for providers falling below established standards of care and demonstrate ability to improve provider clinical care through rehabilitation program
• Create in-product feedback systems that can be scaled and automated
• Assess provider documentation meeting standards or care for safety, efficiency, and effectiveness of treatment based on established rubrics and guidelines
• Review clinical decision-making processes and the use of evidence-based treatment modalities
• Devise optimal workflows for the seamless collection, review, and feedback processes for providers
• Guide best practices and evidence-based care as a clinical authority within Headway
• Train and supervise Clinical Associates, Consultants, and Leads
• Supervise Peer Support Clinicians

Benefits

• Salary information is based on a single salary target per role and is differentiated based on geographic location (Group A, B, or C)
• $180,000 for Group A
• $162,000 for Group B
• $144,000 for Group C
• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development