Remote Clinical Quality Lead

Summary

Join us at Headway, a mental health care system builder, as Senior Associate, Clinical Quality NP to support clinical quality review processes, implement quality improvement initiatives, and promote a culture of continuous improvement.

Requirements

• 5+ years of post-graduate experience as a PMHNP with experience both as a practicing provider as well as operating in a fast-paced, high growth business
• Extensive knowledge of evidence based psychiatric care standards and a proven ability to translate that knowledge to improve care
• Extensive experience completing quality chart reviews and audits for healthcare delivery organizations and have trained others on how to document to meet standard of clinical care regulations
• Thought leader – with demonstrated passion for reimagining how behavioral health quality is defined, measured, and operationalized
• Expert communicator and educator - with significant experience in conveying information to large and diverse groups of individuals
• Innovative and strategic thinker with a passion for improving behavioral health care and clinical quality
• Experience supervising clinicians or large teams of providers, with an emphasis on performance management

Responsibilities

• Support refinement of Headway’s clinical protocols, quality measures and processes to uphold evidence based safety, efficiency, and effectiveness domains of Healthcare Quality
• Conduct comprehensive reviews and analyses of clinical data, documentation, and performance metrics to assess the quality and effectiveness of patient care delivery
• Conduct routine screening and monitoring of charts to assess for gaps in evidence based practice
• Review clinical decision-making processes and the use of evidence-based treatment modalities
• Perform in-depth performance improvement planning for providers falling below established standards of care and demonstrate ability to improve clinical care through clinician support program
• Support risk management through analysis of clinical escalations not otherwise resolved by the risk team
• Develop and maintain performance measurement systems to track key quality indicators and outcomes. Establish benchmarks, targets, and goals for clinical quality improvement and monitor progress towards achievement
• Review and support remediation plan for clinicians with ongoing documentation concerns
• Maintain documents related to chart review in an organized, encrypted, searchable file with highest standards of privacy and confidentiality
• Work cross functionally to ensure chart review process and EHR meet industry clinical standards and recommend ongoing process quality improvements
• Assist in program development and implementation for training, continuing education, and development of medical providers at Headway
• Devise optimal workflows for the seamless collection, review, and feedback processes for providers
• Recommend in-product feedback improvements that can be scaled and automated to support clinical quality

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development