Clinical Quality Manager

Summary

Join SonderMind as a Clinical Quality Manager and play a pivotal role in ensuring high-quality mental healthcare for every client and provider. You will manage a team, focusing on quality assurance, provider support, and payor relationship management. This role requires a Master's degree in a related field and current licensure, along with significant leadership experience in healthcare quality assurance or clinical operations. You will support evidence-based practices, monitor clinical outcomes, identify areas for improvement, design scalable solutions, and foster provider engagement. Success will be measured by improvements in clinical outcomes, provider satisfaction, and client care. SonderMind offers a comprehensive benefits package including flexible work options, generous PTO, free therapy coverage, competitive health insurance, paid parental leave, and a 401k plan.

Requirements

• Master’s degree in Counseling, Psychology, Social Work, or a related field
• Currently licensed as an LPC, LCSW, Psychologist, or related licensure
• Minimum 3-5 years of leadership experience in healthcare quality assurance, provider management, or clinical operations, including managing teams and mentoring staff
• Proven experience designing and implementing scalable operational workflows and systems in clinical or healthcare environments
• Strong analytical and problem-solving skills with experience using data to drive decisions
• Proficiency in responding to payor audits, managing compliance requirements, and standardizing reporting processes

Responsibilities

• Support Evidence-Based Practice (EBP) Adoption: Empower providers to effectively implement evidence-based practices (EBPs) in their client work through comprehensive training, ongoing education, and accessible resources. Ensure onboarding and continuing education programs emphasize practical application of EBPs
• Monitor Clinical Outcomes: Establish and oversee systems to track clinical outcomes across the organization. Regularly analyze data to identify trends, gaps, and opportunities for improvement in client care and provider performance
• Identify Opportunities for Improvement: Utilize clinical data, provider feedback, and quality assurance metrics to pinpoint areas for improving clinical outcomes, provider efficiency, and client satisfaction
• Design Scalable Solutions: Develop targeted, scalable solutions to address identified opportunities, ensuring they are both evidence-based and adaptable to the growing needs of providers and clients
• Lead and Develop a Team: Manage a team of clinical quality professionals, providing guidance, mentorship, and professional development opportunities. Foster a collaborative and high-performing team culture
• Coordinate Deployment Across Teams: Collaborate with cross-functional teams—including product, operations, and training—to ensure seamless implementation of clinical improvement initiatives. Align resources and priorities across departments to maximize impact
• Foster Provider Engagement: Build trust and engagement with providers by delivering clear communication, actionable insights, and ongoing support to ensure successful adoption of new tools, workflows, or initiatives
• Engage with External Partners: Meet regularly with external stakeholders, including payors and health system partners, to share insights into clinical outcomes, discuss the processes driving those outcomes, and reinforce trust in our commitment to delivering high-quality care
• Measure and Iterate: Continuously evaluate the effectiveness of deployed solutions, measure their impact on clinical outcomes and provider satisfaction, and refine strategies based on feedback and performance data

Preferred Qualifications

• Experience with clinical data systems, automation tools, and reporting platforms
• Familiarity with Value-Based Care models and payer contract structures
• Proven ability to lead cross-functional projects and teams
• Adaptability in fast-paced and evolving operational environments

Benefits

• A commitment to fostering flexible hybrid work
• A generous PTO policy with a minimum of three weeks off per year
• Free therapy coverage benefits to ensure our employees have access to the care they need (must be enrolled in our medical plans to participate)
• Competitive Medical, Dental, and Vision coverage with plans to meet every need, including HSA ($1,100 company contribution) and FSA options
• Employer-paid short-term, long-term disability, life & AD&D to cover life's unexpected events. Not only that, we also cover the difference in salary for up to seven (7) weeks of short-term disability leave (after the required waiting period) should you need to use it
• Eight weeks of paid Parental Leave (if the parent also qualifies for STD, this benefit is in addition which allows between 8-16 weeks of paid leave)
• 401K retirement plan with 100% matching which immediately vests on up to 4% of base salary
• Travel to Denver 1x a year for annual Shift gathering
• Fourteen (14) company holidays
• Company Shutdown between Christmas and New Years
• Supplemental life insurance, pet insurance coverage, commuter benefits and more!