Clinical Quality Specialist

Summary

Join our team as a Clinical Quality Specialist (CQS)! In this role, you will serve as a resource for therapists and internal teams, providing guidance on clinical and administrative telehealth matters. You will identify knowledge gaps, lead consultation groups, and develop improvement plans for providers. A strong understanding of clinical best practices and documentation is essential. This position requires collaboration with clinicians nationwide, leveraging supportive skills and a commitment to quality to enhance both therapist development and patient outcomes. We offer a 100% remote work environment and a comprehensive benefits package.

Requirements

• Master’s degree and an active unencumbered clinical license in any state (LCSW, LMFT, LPC or equivalent)
• 5+ years of licensed clinical therapy experience with a variety of populations
• 2+ years in a private practice setting
• Experience reviewing documentation with extensive knowledge of requirements in behavioral health as it relates to clinician’s ethical responsibilities, and commercial payor standards
• Clinical documentation quality improvement, peer review, and/or clinical supervision background
• Supportive, respectful, and confident approach clinical consultations
• Experience leading peer clinical consultation groups

Responsibilities

• Offer guidance and direction on clinical and administrative issues that arise in telehealth private practice
• Identify knowledge and practice gaps based on quality indicators
• Host consult groups for network therapists
• Execute one-on-one supportive improvement plans for providers who need additional support
• Collaborate with a diverse group of clinicians from across the country
• Help therapists’ professional development
• Boost patient outcomes

Preferred Qualifications

• Solid understanding of CPT codes in behavioral health
• Ability to work with Google Suite
• Experience in a start-up environment
• Extensive clinical knowledge specific to DSM diagnostics, use of measurement informed care, and licensing regulations

Benefits

• 100% remote work environment (US-based only): Working hours to support a healthy work-life balance, ensuring you can meet both professional and personal commitments
• Attractive pay and benefits: Full transparency of pay ranges regardless of where you live in the United States
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA
• 401(k) plan access: Start saving for your future
• Generous time-off policies: Including 2 company-wide shutdown weeks each year for self-care (for most employees)
• Paid parental leave: Available for all parents, including birthing, non-birthing, adopting, and fostering
• Employee Assistance Program (EAP): Support for your mental and physical health
• New hire home office stipend: Set up your workspace for success
• Quarterly department stipend: Fund team-building activities or in-person gatherings
• Wellness events and lunch & learns: Explore a variety of engaging topics
• Community and employee resource groups: Participate in groups that celebrate employee identity and lived experiences, fostering a sense of community and belonging for all