Clinical Solutions Manager

Summary

Join BioIntelliSense, an award-winning health monitoring company, as their Clinical Solutions Manager. Reporting to the VP of Customer Success, you will be part of the Customer Solution Delivery group within the Operations team. This role focuses on providing clinical support for implementation and post-implementation of BioIntelliSense products, leveraging your clinical expertise to develop solutions meeting customer needs. You will lead complex client implementations, build client relationships, train customers, and provide ongoing clinical support. Collaboration with various teams is crucial for successful client implementations. You will also contribute clinical expertise to the BioIntelliSense solution and solicit market feedback to improve products. This position requires significant travel (40-50%).

Requirements

• Bachelor’s Degree in Nursing or RN is required
• RT or other clinical degree/certification will be considered
• 5+ years of professional work experience in a healthcare clinical or hospital setting
• 2+ years of professional work in a clinical consulting role with a healthcare company
• Demonstrated strong organization, time management and project management skills
• Understanding of HIPAA requirements and compliance
• Strong communication and relationship management skills, in both pre-sales and post-sales environments
• Demonstrated ability to effectively communicate with customer, managers, clinicians/ practitioners and executives on product, clinical expectations, technical integration, and business process
• Proficient in Excel, Word and PowerPoint and ability to independently produce documents
• Ability to project manage and complete projects in a timely manner
• General travel expectations are 40-50% travel
• There maybe be some periods of 50%+ travel given the number of customer implementations

Responsibilities

• Lead complex client implementations including reviewing customer’s use cases, determining product solutions, establishing success metrics, supporting the development of clinical workflows and implementation roadmaps
• Build client relationships to ensure implementations meet customer requirements and BioIntelliSense capabilities
• Train and educate customers on BioIntelliSense product offerings and value proposition
• Provide ongoing clinical support and post-implementation improvement and optimization
• Coordinate with sales/business development, product, data science, customer care and operations teams to ensure successful client implementations
• Contribute clinical expertise to the end-to-end BioIntelliSense solution, offering support internally and externally
• Solicit market feedback to drive feature requests and improvements for the product roadmap
• As needed, coordinate with the sales team to partner with customers during the sales process to understand customer needs and develop a value proposition and business case

Preferred Qualifications

Remote patient monitoring or telehealth experience preferred

Benefits

• Medical/Dental/Vision/Life
• Disability (STD & LTD)
• 401(k) program
• 11 paid holidays per year
• Generous paid time off
• A weekly lunch perk