Radformation is hiring a
Clinical Support Representative

Summary

The Clinical Support Representative at Radformation works closely with the Technical Support team to help solve problems for clinics and assist them in finding solutions. The role requires a minimum of 2 years of clinical dosimetry experience using Eclipse TPS, strong critical thinking skills, exceptional presentation skills, and a positive attitude.

Requirements

• Minimum 2 years experience of clinical dosimetry using Eclipse TPS
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Responsibilities

• Respond to phone and email inquiries from clinics with questions regarding Radformation software
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the Knowledge Support team to identify topics that would benefit both the clinics and internal teams
• Collaborate with the Clinical Success team to identify clinics that need attention in order to develop and grow relationships with current customers
• Document correspondences with clinics in the CRM system
• Participate in weekly Support meetings

Preferred Qualifications

• 5 years experience of clinical dosimetry using Eclipse TPS
• Experience with Radformation software
• Customer service experience

Benefits

• Top-tier medical, dental, vision care for employees and their families
• Self-managed PTO
• Generous parental leave
• Remote work and virtual events, yearly retreats, and a collaborative work environment