Clinical Support Representative

Summary

Join Radformation, a company dedicated to improving cancer care through automated treatment planning, as a Clinical Support Representative. You will work closely with the Technical Support team and directly with clinics via email and phone to resolve software issues. Collaboration with various departments, including Clinical Success, Product Management, and Sales, is essential. This role requires strong communication, problem-solving, and organizational skills, along with a minimum of two years of clinical dosimetry experience using Eclipse TPS. Radformation offers a comprehensive benefits package including top-tier medical, dental, and vision care, 401(k) with employer match, self-managed PTO, generous parental leave, and a fully remote work environment.

Requirements

• Minimum 2 years experience of clinical dosimetry using Eclipse TPS
• Strong critical thinking skills
• Exceptional presentation skills
• Positive attitude and a passion for excellence in patient care

Responsibilities

• Respond to phone and email inquiries from clinics with questions regarding Radformation software
• Work with clinics to understand their issues and provide a solution independently and/or with the help of the programming team
• Work with the Knowledge Support team to identify topics that would benefit both the clinics and internal teams
• Collaborate with the Clinical Success team to identify clinics that need attention in order to develop and grow relationships with current customers
• Document correspondences with clinics in the CRM system
• Participate in weekly Support meetings

Preferred Qualifications

• 5 years experience of clinical dosimetry using Eclipse TPS
• Experience with Radformation software
• Customer service experience

Benefits

• Top-tier medical, dental, vision care for employees and their families
• 401(k) & employer match vest immediately
• Self-managed PTO
• Generous parental leave
• Additional part-time work to help transition back into the swing of things
• Fully remote team
• Virtual events, yearly retreats and a collaborative work environment