Clinical Support Specialist

Summary

Join Sprinter Health as a Clinical Support Specialist and play a vital role in ensuring our clinicians' success and delivering high-quality patient care. You will prepare for patient appointments by reviewing schedules, ensuring necessary information is in the system, and gathering any missing data. Collaborate with the nursing team to follow up with patients and maintain accurate medical records. This remote position requires strong communication, organizational skills, and experience with medical terminology. The role involves data entry, record management, and facilitating communication between patients and staff. We offer competitive compensation, comprehensive benefits, and opportunities for career growth.

Requirements

• Strong writing skills
• Must reside within the United States of America
• Quick and accurate typing speed, excellent computer skills
• Excellent organizational skills and attention to detail to ensure accuracy in appointment documentation and record-keeping
• Experience with medical terminology
• Ability to work in a stressful and fast paced environment
• Self-motivated
• Excellent follow through

Responsibilities

• Providing clinical & administrative support as needed to the clinical team
• Reviewing each visit to ensure labs, documentation, and patient education completed
• Tracking and notifying patients of lab values, imaging reports, etc. as directed by providers
• Reviewing schedule to ensure each visit is accurate and ready for in-home visit
• Transcribing data into EMR before a visit to include past medical hx, surgical hx, medications, preventative care, etc. for review by the provider during visit with patient
• Uploading documents into EMR
• Oversee the management of medical records and ensure confidentiality is maintained at all times
• Strong communication and interpersonal skills, with the ability to effectively liaise between clinical and administrative teams
• Facilitate communication between patients, medical staff, and administrative departments to enhance patient experience
• Address patient inquiries and resolve issues promptly to maintain a positive environment
• Monitor daily operations to identify areas for improvement in service delivery and efficiency

Preferred Qualifications

• Prior medical office experience, 2 years preferred
• Experience with Elation is a plus
• Experience with coding is a plus

Benefits

• Medical with employee coverage 100% covered by the company
• Dental and Vision plans
• PTO + 11 paid holidays per year
• 401(k) with automatic company contributions
• Career growth opportunities