Cloud Engineer

Summary

Join Atmosera as a Cloud Engineer and leverage your expertise in Azure to provide advanced support, engineering, and troubleshooting for our cloud-based managed services. You will act as an escalation point for complex technical issues, lead problem resolution, and contribute to service improvements. This role requires deep Azure platform knowledge, strong analytical and problem-solving skills, and excellent communication. Responsibilities include advanced troubleshooting and support, engineering and design of cloud environments, client communication and collaboration, and continuous improvement efforts. The ideal candidate possesses extensive Azure experience, strong troubleshooting abilities, and excellent communication skills. Atmosera offers a competitive salary and benefits package, including comprehensive health insurance, retirement plan, paid time off, and flexible work options.

Requirements

• 5+ years of hands-on experience with Azure in a production environment
• Deep understanding of cloud infrastructure components (compute, storage, networking, database infrastructure, security)
• Experience with containerization technologies (e.g., Docker, Kubernetes)
• Knowledge of DevOps principles and practices
• Experience with cloud automation tools (e.g., Terraform, Ansible, Azure DevOps)
• Proficiency in scripting languages (e.g., PowerShell, Python)
• Proven ability to analyze and resolve complex technical issues
• Strong understanding of ITIL processes and best practices
• Experience with monitoring and logging tools
• Ability to work to solutions with only the ability to escalate to vendors or other sources, last line escalation support in a 24/7/52 environment
• Ability to effectively communicate to clients (good and bad news)
• Excellent written and verbal communication skills
• Ability to explain technical concepts to both technical and non-technical audiences
• Strong interpersonal and teamwork skills
• Technical project management ability
• Ability to pass a federal background check for Public Trust Fitness
• Ability to provide support in all US time zones and after hours if necessary
• Bachelor's degree in computer science, engineering, or a related field (or equivalent experience)
• Azure Architect (AZ305) Certification along with other Azure infrastructure related certifications
• 7+ years of experience in cloud engineering or a related field
• Strong understanding of cloud computing concepts and technologies
• Proven track record of successfully designing, implementing, and supporting cloud environments
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• A passion for learning and staying up-to-date on the latest cloud technologies

Responsibilities

• Provide expert-level technical support and troubleshooting for escalated incidents related to cloud infrastructure and managed services
• Analyze complex technical problems, identify root causes, and develop effective solutions
• Proactively monitor cloud environments and identify potential issues before they impact clients
• Develop and maintain comprehensive documentation, knowledge base articles, and runbooks for internal and external use
• Contribute to the design, implementation, and maintenance of complex cloud environments for clients
• Design and build automated solutions for the deployment, monitoring, and maintenance of cloud environments
• Participate in security audits and ensure adherence to compliance frameworks: (FedRAMP, IRS 1075, NIST 800, CSI Benchmarks, PCI-DSS, HIPAA/HITECH, SOC 1 & SOC 2) and security best practices
• Communicate effectively with clients to understand their needs and provide technical guidance
• Build strong relationships with key client stakeholders and act as a trusted advisor
• Collaborate with other teams (e.g., client success) to ensure seamless service delivery
• Stay abreast of the latest cloud technologies and trends
• Identify opportunities to improve our service offerings and operational processes
• Mentor and train other team members

Benefits

• Competitive Salary: We offer competitive salaries commensurate with experience and skills
• Generous 401(k) Plan: Secure your financial future with our generous 401(k) plan, featuring a 100% company match on your contributions up to 4% of your salary! This is a fantastic opportunity to build your retirement savings with our support
• Performance-Based Compensation: Your hard work and dedication will be recognized and rewarded through our performance-based compensation program, which includes bonus potential in addition to your base salary
• 100% Employer-Paid Health, Vision, and Dental Insurance for employees: Say goodbye to expensive premiums! We cover 100% of the cost of your health, vision, and dental insurance premiums, saving you potentially thousands of dollars each year. Focus on your health, not your healthcare costs
• Company-Paid Life, AD&D, Short and Long-Term Disability Insurance: We provide company-paid life, accidental death & dismemberment, and short- and long-term disability insurance to protect you and your family
• Generous Paid Time Off (PTO): Enjoy a healthy work-life balance with three weeks of paid time off, allowing you to relax, recharge, and pursue your personal interests. This flexible PTO can be used for vacation, personal time, or sick leave
• 11 Paid Holidays: We observe 11 paid holidays throughout the year, giving you additional time to spend with family and friends
• Community Service Leave: We believe in giving back to the community and offer paid time off for you to volunteer with organizations that are meaningful to you
• Employee Recognition and Reward Program: We celebrate and reward outstanding performance and contributions through our employee recognition program. We value your dedication and are committed to showing our appreciation
• This is a full-time position in the United States with the ability to work from home, or from one of our many US offices if local