Cloud Engineer

Summary

Join Cloudflare as a Cloud Engineer for Developer Platform and contribute to building a better internet. You will provide advisory and hands-on implementation services for enterprise customers, focusing on building and deploying serverless applications using Cloudflare's products like Workers, KV, AI, D1, R2, and Images. This role involves gathering business and technical requirements, designing solutions, implementing changes, and troubleshooting issues. You will collaborate with various teams and contribute to knowledge sharing activities. The position requires 7+ years of experience in a customer-facing role and expertise in serverless development, scripting languages, and infrastructure as code. Travel is expected to be around 40%, and working hours are Monday to Friday, 09:00 a.m. to 06:00 p.m., with occasional weekend support.

Requirements

• 7+ years of experience in a customer facing position as a Consultant delivering services
• Developing serverless code in a CI/CD pipeline using an Agile methodology
• Layers and protocols of the OSI model, such as TCP/IP, TLS, DNS, HTTP
• A scripting language (e.g. Python, JavaScript, Bash) and a desire to expand those skills
• Infrastructure as code tools like Terraform. Strong experience with APIs. CI/CD pipelines using Azure DevOps or Git
• Implementation and troubleshooting experience, knowledge of tools to troubleshoot, observability, logs, etc
• Good understanding and knowledge of: Internet and Security technologies such as DDoS, Web Application Firewall, Certificates, DNS, CDN, Analytics and Logs
• Security aspects of an internet property, such as DNS, WAFs, Bot Management, Rate Limiting, (M)TLS, certificates, OWASP
• Performance aspects of an internet property, such as Speed, Latency, Caching, HTTP/3, TLSv1.3
• Proven experience with Cloudflare or similar with Workers, Javascript/Typescript and Workers APIs

Responsibilities

• Plan and deliver timely and organized services for customers, ensure customers see the full value in Cloudflare’s products and advice on product best practices
• Gather business and technical requirements, use cases and any other information required to build, migrate and deliver a solution on behalf of the customer and transition the Cloudflare working environment to the customer. Produce a Solution Design, HLD, LLD, databuilds, procedures, scripts, test plans, drawings, deployment plan, migration plan, as-builts, and any other artifacts necessary to deliver the solution and transition smoothly into the customer’s technical teams
• Implement changes on behalf of the customer in the Cloudflare environment following the customer’s change management process
• Troubleshoot implementation issues and collaborate with Customer Support, Engineering and other teams to assist technical escalations
• Contribute towards the success of the organization through knowledge sharing activities such as contributing to internal and external documentation, answering technical Q&A, and helping to iterate on best practices. Support building operational assets like templates, automation scripts, procedures, workflows, etc

Preferred Qualifications

• You have worked with a Cybersecurity company or products and have performed migrations using migration tools
• You have developed application security and performance capabilities
• Ability to manage a project, work to deadlines, prioritize between competing demands and manage uncertainty
• Fluency in a second regional European language