Cloud Engineer, Exchange and Voice Specialist

Summary

Join the NATO Communications and Information Agency (NCI Agency) as a Cloud Engineer (Hybrid), Exchange and Voice Specialist! This remote position contributes to NATO's IT modernization by leveraging Microsoft Azure, M365, and AWS. You will manage and optimize Exchange Online, Microsoft Teams voice services, and integrate meeting room devices. Responsibilities include configuring settings, managing mail flow, troubleshooting issues, and ensuring security compliance. The role requires advanced knowledge of Exchange Online, Teams voice, VoIP, PSTN, and security measures. This is a crucial role in maintaining efficient IT support operations and ensuring timely assistance to users.

Requirements

• Advanced knowledge of Exchange Online administration and configuration
• Experience managing email settings and policies
• Proficiency in configuring mail flow rules and transport rules
• Ability to troubleshoot and resolve email-related issues
• Expertise in configuring and managing Microsoft Teams voice services
• Experience with call routing, call quality management, and user settings
• Proficiency in monitoring and optimizing Teams voice performance
• Ability to troubleshoot and resolve Teams voice-related issues
• Skilled in configuring and managing meeting room devices
• Experience integrating meeting room devices with Microsoft Teams
• Proficiency in monitoring and maintaining device performance
• Ability to provide support and troubleshooting for meeting room device issues
• Expertise in integrating Microsoft Teams with Call Manager systems
• Experience configuring call routing and connectivity
• Proficiency in ensuring high availability and reliability of integrated voice services
• Ability to troubleshoot and resolve integration issues
• Advanced knowledge of VoIP and PSTN services within Microsoft Teams
• Experience managing VoIP and PSTN connectivity
• Proficiency in troubleshooting VoIP and PSTN issues
• Knowledge of compliance with technical standards and regulatory requirements
• Advanced knowledge of email and voice security measures
• Experience with Advanced Threat Protection (ATP) policies
• Proficiency in conducting security assessments and vulnerability scans
• Ability to respond to and mitigate security incidents
• Knowledge of compliance requirements and best practices for email and voice systems
• Experience with retention policies, eDiscovery, and legal holds
• Proficiency in monitoring and auditing activities for compliance
• Ability to develop and maintain data loss prevention (DLP) policies
• Proficient in writing and executing PowerShell scripts for automation
• Ability to develop and maintain scripts for administrative tasks
• Experience with automating common tasks and workflows
• Knowledge of script debugging and error handling
• Strong problem-solving and troubleshooting skills for email and voice-related issues
• Experience providing technical support and ensuring user satisfaction
• Proficiency in handling escalated support tickets
• Ability to provide training and guidance to end-users
• Proficient in using monitoring tools to track system health and performance
• Ability to generate reports and provide insights
• Experience with Exchange Admin Center, Teams Admin Center, and third-party tools
• Knowledge of analyzing usage and performance data
• Commitment to staying current with Exchange Online and Teams voice features and best practices
• Proactive in implementing improvements
• Participation in Microsoft 365 community forums and training
• Ability to propose and implement new features and enhancements
• Knowledge of industry standards for voice communication
• Experience implementing best practices for VoIP and PSTN services
• Ability to regularly review and update voice communication policies
• Proficiency in staying informed about emerging voice communication technologies
• Experience developing and implementing disaster recovery plans for email and voice services
• Ability to conduct regular disaster recovery drills
• Knowledge of maintaining documentation of recovery procedures
• Proficiency in ensuring quick restoration of services in the event of an outage
• Ability to work closely with other IT teams
• Experience collaborating on cross-functional projects and initiatives
• Skilled in providing expertise and support for email and voice-related projects
• Proficiency in participating in IT forums and discussions
• The candidate has strong customer relationship skills, including negotiating complex and sensitive situations under pressure
• Full proficiency in the English language
• The candidate must have the nationality of one of the NATO nations

Responsibilities

• Configure and manage Exchange Online settings and policies
• Ensure optimal performance and security of the email environment
• Manage mail flow rules and transport rules
• Oversee mailbox provisioning and de-provisioning
• Configure and manage Microsoft Teams voice services
• Implement and manage policies for call routing, call quality, and user settings
• Monitor and optimize Teams voice performance and reliability
• Troubleshoot and resolve Teams voice-related issues
• Configure and manage meeting room devices
• Ensure seamless integration of meeting room devices with Microsoft Teams
• Monitor and maintain the performance of meeting room devices
• Provide support and troubleshooting for meeting room device issues
• Integrate Microsoft Teams with Call Manager systems
• Configure and manage call routing and connectivity between systems
• Ensure high availability and reliability of integrated voice services
• Troubleshoot and resolve integration issues
• Manage VoIP and PSTN services within Microsoft Teams
• Configure and maintain VoIP and PSTN connectivity
• Ensure compliance with technical standards and regulatory requirements
• Troubleshoot and resolve VoIP and PSTN issues
• Implement and manage email and voice security measures
• Protect against email and voice threats and ensure data integrity
• Configure Advanced Threat Protection (ATP) policies for Exchange and Teams
• Conduct regular security assessments and vulnerability scans
• Ensure compliance with organizational and regulatory requirements
• Implement and manage retention policies, eDiscovery, and legal holds for email and voice communications
• Monitor and audit email and voice activities for compliance
• Develop and maintain data loss prevention (DLP) policies
• Develop and maintain PowerShell scripts to automate Exchange Online and Teams voice administrative tasks
• Enhance operational efficiency through automation
• Implement automated workflows for common tasks
• Maintain and update existing automation scripts
• Provide expert support and troubleshooting for email and voice-related issues
• Ensure a seamless user experience
• Handle escalated support tickets related to Exchange Online and Teams voice
• Provide training and guidance to end-users on best practices
• Monitor the health and performance of the Exchange Online and Teams voice environments
• Generate reports and provide insights to improve email and voice services
• Use Exchange Admin Center, Teams Admin Center, and third-party tools for monitoring
• Analyze email and voice usage and performance data
• Stay up-to-date with the latest Exchange Online and Teams voice features and best practices
• Continuously improve email and voice services to meet organizational needs
• Participate in Microsoft 365 community forums and training
• Propose and implement new features and enhancements
• Ensure compliance with industry standards for voice communication
• Implement best practices for VoIP and PSTN services
• Regularly review and update voice communication policies
• Stay informed about emerging voice communication technologies
• Develop and implement disaster recovery and business continuity plans for email and voice services
• Ensure quick restoration of services in the event of an outage
• Conduct regular disaster recovery drills
• Maintain documentation of recovery procedures
• Work closely with other IT teams to ensure cohesive communication strategies
• Collaborate on cross-functional projects and initiatives
• Provide expertise and support for email and voice-related projects
• Participate in IT forums and discussions
• Execute On-call duty outside regular working hours, for maximum duration of 1 week per 4 month, to support urgent tickets when they are escalated to Level 2/3 support

Preferred Qualifications

French language proficiency is of advantage

Benefits

• Remote work
• Travel expenses reimbursement