Cloud Engineer II

Summary

Join us as an L2 AWS Support Engineer in Pune and be responsible for providing advanced technical support for AWS-based solutions. You will troubleshoot and resolve complex technical issues related to networking, security, and automation. This role requires 5-8 years of experience and will be based in the Pune office, requiring an on-site presence all 5 days of the work week. Key responsibilities include developing and managing CI/CD pipelines, automating infrastructure provisioning, administering AWS services, and strengthening security. You will also handle advanced troubleshooting, automation, cluster management, backup and recovery, optimization, support escalations, and collaboration with other teams.

Requirements

• Advanced understanding of AWS core services (EC2, S3, VPC, IAM, Lambda, etc.)
• Strong knowledge of AWS automation, scripting (Bash, Python, PowerShell), and CLI
• Experience with AWS CloudFormation and Terraform
• Understanding of AWS security best practices and identity and access management
• Assist with migrating workloads to AWS and modernizing existing infrastructure
• Analyze AWS resource usage and identify optimization opportunities
• Implement cost-saving measures, such as rightsizing instances and using reserved instances
• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer-focused approach

Responsibilities

• Develop, manage, and optimize CI/CD pipelines using tools like Jenkins and Opsera
• Automate infrastructure provisioning using Terraform and CloudFormation
• Administer and optimize key AWS services, including EC2, S3, RDS, Lambda, and IAM
• Strengthen security by implementing best practices for IAM, encryption, and network security (VPC, Security Groups, WAF, NACLs, etc.)
• Design, configure, and maintain AWS networking components such as VPCs, Subnets, Route53, Transit Gateway, and Security Groups
• Investigate and resolve issues related to networking (VPC, subnets, security groups) and storage
• Analyze and fix application performance issues on AWS infrastructure
• Develop and maintain scripts for routine tasks using Python, Bash, or AWS CLI
• Implement Infrastructure as Code (IaC) using tools like AWS CloudFormation or Terraform
• Automate common Kubernetes tasks
• Create and manage EKS clusters using AWS Management Console, AWS CLI, or Terraform
• Manage Kubernetes resources such as namespaces, deployments, and services
• Write and maintain Terraform modules for provisioning EKS clusters and associated resources
• Configure and verify backups, snapshots, and disaster recovery plans
• Perform DR drills as per defined procedures
• Monitor and optimize AWS resource utilization and costs
• Suggest improvements for operational efficiency
• Address Level 2 support tickets and provide resolutions for moderately complex issues
• Assist Level 1 engineers with escalations and mentor them as required
• Work closely with application teams to deploy and manage services effectively

Preferred Qualifications

• AWS Certified Solutions Architect - Associate
• AWS Certified DevOps Engineer – Professional