Cloud Operations Engineer, Salesforce Administrator

Summary

Join NICE, a global leader in AI, cloud, and digital technologies, as a Senior Salesforce Administrator. You will manage and enhance the Salesforce.com platform, ensuring user support, advanced report design, and data integrity. This role involves collaborating with various teams, overseeing dashboards and reports, promoting Salesforce adoption, and maintaining data quality. You will also design and implement custom features, evaluate third-party solutions, and stay updated with Salesforce releases. This position offers a hybrid work model with 2 days in the office and 3 days remote, fostering a collaborative and innovative environment.

Requirements

• Bachelor's Degree from 4-year accredited College/University, or equivalent experience
• 5+ years' experience, a business analyst and/or service and support role
• 5+ years of experience with operational support using Salesforce.com
• 5+ years of experience in Salesforce.com CRM Application Administration

Responsibilities

• Administer Salesforce system, including user roles, security settings, profiles, workflow rules, and data integrity
• Collaborate with various teams to ensure effective reporting, manage ad hoc requests, and enhance report/dashboard usability
• Oversee dashboards, reports, forms, templates, custom objects, and layouts
• Promote Salesforce adoption through documentation, support, and training for users
• Maintain data quality through regular reporting, analysis, de-duplication, and process improvements
• Provide first-level support for issue resolution and escalation across teams
• Design and implement custom features, evaluate third-party solutions and stay updated with Salesforce release features and special projects

Preferred Qualifications

• Salesforce certification is a plus!
• Demonstrated proficiency in user security, profile and role management, custom objects, workflow and validation rules, email templates, formulas, dashboards & reporting
• Must be experienced in Microsoft Office applications, including MS Word, Excel and PowerPoint
• Must be detail-oriented and have strong problem-solving and analytical skills
• Excellent verbal and written communication skills are essential
• Able to meet deadlines, communicate delays, clarify ambiguous situations
• Ability to work in a dynamic, fast-paced environment and pick up new skill sets quickly

Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!
• As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations
• If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!
• Enjoy NICE-FLEX!
• At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week
• Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere