Remote Sales Operations Engineer

Summary

Blacksmith Agency is seeking a motivated Sales Operations Consultant / Salesforce Developer to administer and support the Sales and Recruitment team on the Salesforce platform. The ideal candidate has 5+ years of experience as a Salesforce developer and consultant, with relevant certifications, and proficient in Apex, Lightning, SOQL, SOSL, Visualforce, REST APIs, and Python, MySQL, or PHP as bonuses.

Requirements

• 5+ years of experience as a Salesforce developer and consultant
• Salesforce Certificates: ADM 201, DEV 401, and/or Platform Developer I or II
• 3+ years experience coding against Salesforce APIs
• 3+ years proficient experience with Apex, Lightning, SOQL, SOSL, Visualforce

Responsibilities

• Serve as primary system consultant, administrator and developer for the Salesforce environment including but not limited to the Sales Cloud and Applicant Tracking System
• Utilize Salesforce APIs, REST APIs, Apex, Lightning, SOQL, SOSL, and Visualforce for building custom apps and custom objects, custom fields (rollUp, formula, etc), record types, approval processes, workflows rules, integrations, custom views/layouts, installed packages and other content
• Provide support related to third-party integrated apps, workflows and integrated software including but not limited to sales platforms, messaging systems, call and record apps, online scraping tools, etc. to create organizational efficiencies and automation linking
• Build and own the reporting and analytics projects that allow strategic insights into the performance of the sales organization, drive and monitor the organization, and enable the global processes to scale with our growth
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine task
• Support end users with questions or system issues; work with leadership to track, prioritize and resolve any system bugs
• Design and implement new Salesforce interfaces and processes and then facilitate user adoption
• Assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes to effectively balance user-requested functionality with long term platform stability and scalability
• Manage complex data using MySQL for both cPanel and Google Cloud Platform to support data imports, de-duping, backups and data cleansing using Skyvia/Cloudingo
• Complete regular internal system audits and prepare for upgrades
• Maintain user roles and profiles, security settings, access settings, etc. (User Profiles, Role Hierarchy, Sharing Rules and Security) and maintain appropriate documentation

Preferred Qualifications

• Bonus to have experience with Python, MySQL, and/or PHP
• Bonus to have Sales Cloud consultant certifications (Platform Builder Cert)

Benefits

• Competitive pay
• Remote - 100% work from home
• Opportunity to work and grow at an award-winning digital agency