Cloud Solutions Technical Account Manager

Summary

Join Grass Valley as a Cloud Solutions Technical Account Manager and provide exceptional customer service, delivering innovative solutions to broadcasting challenges. Collaborate with customer teams, serving as a strategic resource for planning and optimizing their cloud solution investments. Proactively guide customers based on their operational goals and technical environments, offering industry best practices and knowledge of current and future cloud solutions. Monitor case trends, identify optimization opportunities, and recommend complementary products. This role requires extensive cloud solutions experience, a relevant degree or equivalent experience, and strong customer-facing skills. Grass Valley offers a competitive compensation package, remote work options with regular customer site visits in London, UK, and a supportive work environment.

Requirements

• Extensive experience in working with Cloud Solutions
• Degree qualified in a relevant engineering or technical area, or equivalent combination of skills and experience in the Broadcast Industry
• Previous customer facing experience as a technical lead/TAM
• Ability to manage multiple tasks and projects in a complex environment
• Demonstrable ability to adapt to new technologies and learn quickly
• Presentation skills: equally good with both large and small audiences, and ability to communicate complex topics in a simple way to senior management/executives
• Knowledge of Broadcast Video and Audio formats
• Working knowledge of server-based applications, computer networking and storage systems
• Exposure to computing security concepts/best practices
• Knowledge on & with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
• Solid cloud technology knowledge (AWS (Preferred), Azure or Google Cloud)

Responsibilities

• Orchestrate the onboarding experience, with a focus on adoption and support
• Be the technical expert and advisor for the customer on GV’s products and solutions
• Streamline engagements with GV technical delivery teams and product teams
• Anticipate the technical impact of changes through mitigation techniques and best practices accumulated from previous delivery experience
• Mitigate risk by identifying critical path items and ensuring remediation plans are executed
• Advocate for and drive technical issues to resolution and provide updates
• Plan regular proactive operational reviews to discuss: Training and operational opportunities
• Plan regular proactive operational reviews to discuss: Best practices
• Plan regular proactive operational reviews to discuss: Performance metrics
• Plan regular proactive operational reviews to discuss: Critical issues/root cause analysis
• Plan regular proactive operational reviews to discuss: Strategic planning for new deployments and roll-outs
• Represent and advocate for future needs during GV product lifecycle planning

Preferred Qualifications

• Strong customer focus
• Strong multi-tasking skills
• Self-starter who is excited about technology
• Willingness to learn and adapt to the entire technology stack
• Solid research skills with an emphasis on finding and using information quickly
• Proven ability to function as a part of a team
• Excellent written and verbal communication skills
• Proven ability to meet deadlines
• Be hardworking, organized, team orientated and be able to work under pressure
• Ability to travel to and work at customer sites on a regular basis if required

Benefits

• Competitive Compensation packages
• Remote / Work from Home with regular days at customer sites in London, UK
• Energizing and supportive work environment