Technical Account Manager

Summary

Join Level AI, a Series C startup revolutionizing customer engagement, as a key account manager. You will be the primary point of contact for key clients, building strong relationships and ensuring our AI-powered solutions meet their needs. This role requires collaboration with internal teams, understanding of AI solutions, and identifying upselling opportunities. You will track key account metrics and communicate technical information effectively to clients. The ideal candidate possesses a strong technical background, project management skills, and excellent communication abilities.

Requirements

• Bachelor's degree in Computer Science, Information Systems related field OR equivalent experience
• 2-3+ years of experience in a hands on technical role
• 2-3+ years of experience delivering successful customer implementations
• Strong technical background with a good understanding of SaaS platforms, APIs and cloud services
• Excellent project management skills with the ability to juggle multiple projects simultaneously
• Ability to put on a consultant hat and effectively communicate technical concepts to non-technical stakeholders
• Exceptional organizational and problem-solving skills
• Strong communication skills in English (both written and verbal)
• Comfortable working EST hours

Responsibilities

• Serve as the primary point of contact for key client accounts, building and maintaining strong relationships with clients
• Successfully handle onboarding of multiple clients simultaneously
• Understand clients' technical requirements and business objectives, and ensure that our AI-powered customer support solutions meet their needs
• Collaborate with internal teams, including sales, product development, and customer support, to address client needs and resolve technical issues
• Develop and maintain a deep understanding of our AI-powered customer support solutions, and effectively communicate technical information to clients
• Identify opportunities for upselling and cross-selling our solutions to existing clients
• Track and report on key account metrics, such as customer satisfaction and product usage, and use this information to drive improvements in our solutions

Preferred Qualifications

• Familiarity with common CRM integrations such as Salesforce and Zendesk
• Familiarity with intent-based and generative artificial intelligence
• Experience with Telephony Systems such as AWS Connect, Five9 and Genesys