Cloud Support Engineer

Summary

Join UbiMinds, a GPTW-certified company, as a Customer Support Engineer and advance your international career. You will provide technical support to clients of a SaaS platform focused on cloud cost management, resolving inquiries and guiding them in connecting cost sources. This role requires strong technical skills, including proficiency in AWS, Kubernetes, and Python, as well as excellent communication abilities. You will collaborate with customers and internal teams, contributing to knowledge bases and product improvements. UbiMinds offers a remote-first policy, a MacBook, professional development opportunities, and other perks.

Requirements

• Advanced/fluent English skills – Excellent written and verbal communication skills
• Strong proficiency as a technical support engineer, professional services engineer, or similar role
• Experience supporting a B2B SaaS application
• Strong proficiency in AWS services, with hands-on experience in identity and access management
• Demonstrated experience deploying and managing applications with Kubernetes, including EKS, GKE, and AKS
• Proficiency in Python or Shell languages
• Excellent communication skills, with the ability to convey technical concepts to both technical and non-technical audiences
• A continuous learner and critical thinker, with a passion for solving complex technical challenges
• It must be okay with some overlap with the US East Coast time zone

Responsibilities

• Provide both internal and customer-facing technical support, resolving issues and inquiries in a timely and efficient manner
• Become a product expert in connecting cost sources (AWS, GCP , Azure, MongoDB, Datadog, etc..) and Kubernetes to the client. Leverage this knowledge to help customers, improve documentation and the Product experience
• Help customers build scripts, and automation tools that leverage client APIs
• Develop and maintain scripts and automation tools using Python
• Stay updated on industry trends and best practices, continuously learning and evolving in a fast-paced environment
• Provide feedback to the product and engineering teams to improve product functionality and user experience
• Create internal knowledge bases and training on common technical questions and issues

Preferred Qualifications

You hold at least one AWS, GCP and/or Azure Certification

Benefits

• Are placed in a product-based company, with the same treatment as their full-time employees
• Have our full back-office support, from career guidance to HR and concierge services
• Enjoy our remote-first policy – we are a distributed team, after all
• Get your own MacBook (none of that "bring your own device" stuff here)
• Have access to growth opportunities with other amazing technology professionals, through tech talks, chapter meetings, and even remote happy hours for tons of fun!
• Improve your English through free lessons with a native English speaker - get to the next level on your communication skills!
• Candidate Referral bonus (promote Ubi to your tech friends, and get paid for it!)
• Miss working in the office? Our cool Florianópolis headquarters is available, whenever you want, with weekly quick massages & tasty snacks, soft drinks, and games