Senior Staff Software Engineer, Community Support Engineering

Summary

Join Airbnb's Community Support Engineering (CSE) team as a Senior Staff Engineer and lead the development of robust platforms, reusable systems, and developer-facing infrastructure. You will be responsible for building a unified case management system, designing scalable AI workflow orchestration, modernizing the Delivery Management Console, establishing shared data foundations, and delivering next-generation matching capabilities. This role requires strong technical expertise, architectural thinking, and mentorship skills to guide long-term technical strategy and raise the bar for engineering quality across the Community Support organization.

Requirements

• 12+ years of software engineering experience, including deep expertise in backend or platform systems
• 5+ years as a Tech Lead or Architect on high-impact, cross-functional projects
• Proven experience building large-scale, distributed systems—especially ones that handle real-time data or internal tooling workflows
• Strong coding background in Java and familiarity with scalable service and API design patterns
• Deep understanding of cloud infrastructure (AWS preferred) and CI/CD practices

Responsibilities

• Design and implement significant portions of key backend systems and services that are reliable, performant, and scalable
• Drive architectural reviews and contribute to design decisions that influence long-term direction
• Collaborate with other senior technical leaders to define and evolve shared frameworks and technical strategy
• Uplevel engineering quality through design/code reviews, mentorship, and hands-on implementation
• Lead conversations that align technical efforts with business outcomes and product priorities
• Establish and evangelize best practices in reliability, observability, testing, and development velocity
• Help synthesize insights from incidents and system data into architectural improvements
• Represent Community Support Engineering in technical forums across Airbnb and shape best practices

Preferred Qualifications

• Experience with CRM platforms (e.g. Salesforce) and customer support domains is a plus
• Passion for mentoring, sharing knowledge, and growing others
• Excellent communication and collaboration skills, with the ability to influence across orgs

Benefits

This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits