Whizz is hiring a
Collections Manager

Summary

The job is for a Collections Assistant at Whizz, a company revolutionizing the transportation industry. The role involves updating delinquent accounts information, preparing reports, adhering to collections laws, building customer relationships, providing exceptional customer service, and collaborating with other departments. The candidate should have 2+ years of experience in collections or customer service, excellent communication skills, the ability to handle difficult customers, strong attention to detail, organizational skills, and the ability to work independently.

Requirements

• 2+ years of experience in collections or customer service
• Excellent verbal and written communication skills
• Ability to handle difficult customers and negotiate payment plans
• Strong attention to detail and organizational skills
• Ability to work independently and in a fast-paced environment

Responsibilities

• Update and maintain accurate delinquent accounts information and records
• Prepare and provide regular reports on debt collection activities and progress
• Adhere to all state and federal collection laws and regulations
• Build and maintain positive relationships with customers
• Provide exceptional customer service to maintain high customer satisfaction levels
• Collaborate with other departments to resolve customer issues and ensure timely payment of debts

Preferred Qualifications

• Knowledge of state and federal collections laws and regulations
• Language: English (fluent), Spanish or Russian (preferable as a second language)

Benefits

• Salary: Starting $800, increase to $1000 is performance-based after 2 months
• Working Hours: Monday to Sunday, (2 days off on weekdays) 9:00 AM to 8:00 PM EST