Collections Account Manager

Summary

Join Clipboard Health, a fast-growing tech startup, as a Billing Account Manager and ensure the successful management of billing processes for our facility partners. You will be a vital resource for facilities, resolving billing issues, maintaining accurate invoicing, and managing financial relationships. This role requires managing a portfolio of accounts, conducting outbound calls to chase payments, resolving disputes, and building strong relationships with providers. Success in this role depends on extreme ownership, curiosity, scrappiness, and adaptability. We offer competitive pay, unlimited PTO, and a fully remote work environment.

Requirements

• Experience in relationship management and billing processes preferred
• Excellent verbal and written communication skills
• Willingness to work with US working hours

Responsibilities

• Manage a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments
• Conduct high volumes of outbound calls to chase customers with past due account balances
• Help resolve customer invoice disputes and other billing related issues
• Manage customer payments and remittances
• Build trust with providers and healthcare executives through strong financial acumen
• Clearly articulate the billing processes and educate stakeholders on invoicing procedures
• Gather and relay feedback to improve billing systems and processes
• Collaborate with internal teams to execute billing-related initiatives and trials

Benefits

• Competitive pay
• Unlimited PTO
• Fully Remote
• Opportunity to make a significant impact with healthcare customers