Collections Officer

Summary

Join Funding Societies | Modalku, the largest SME digital financing platform in Southeast Asia, as a Collections Specialist. We're looking for a detail-oriented and customer-focused individual to manage collections of assigned portfolios, negotiate with customers, and prepare reports. If you have a strong commitment to professional development and enjoy working independently or in a team, this might be the perfect opportunity for you.

Requirements

• Bachelor’s Degree in Accounting, Finance, Economics or any other equivalent
• Preferably at least 1 year of experience in credit processing and analyst position. Experience in handling SME portfolio would be an added advantage
• Good command of spoken and written English and Bahasa Malaysia
• Ability to speak in other languages or dialects would be added advantage
• Good interpersonal skills and able to work independently as well as in a team to achieve collective goals
• Familiar with Excel and accounting analysis

Responsibilities

• Manage collections of assigned portfolios via executing collections' strategies and negotiate for payments, restructuring and settlement with customers
• Touch base with delinquent customers via calls & emails to drive collections & maintaining customer relations
• Stakeholder engagement with Sales in identifying and resolving problems impacting collections, i.e. dispute resolution & contract issues
• Prepare & submit monthly reports and forecast. This includes analysis & commentaries on delinquent customers
• Handle special & ad hoc projects as assigned and Identify opportunities for improvement to processes, procedures or tools
• Support team members according to back up plan and on ad hoc basis if required
• Ensure standard work documents are constantly up to date
• Ad-hoc assignments and other responsibilities delegated by the supervisor from time to time

Benefits

• Flexible paid vacations
• Many other observed holidays by country
• A day off for special days like birthdays and work anniversaries
• Flexible Working
• Health insurance coverage for our employees and dependents
• Wellness Wednesdays
• Great FSMK Workout sessions
• Company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity