Commercial Coordinator

Summary

Join Vyve Broadband as a remote Commercial Account Coordinator! This role focuses on supporting the day-to-day operations of commercial account fulfillment, ensuring excellent service delivery, and building strong customer relationships. You will serve as the primary point of contact for assigned orders, coordinating implementation and monitoring project timelines. Strong communication, organizational, and multitasking skills are essential. This position offers the opportunity to contribute to the success of commercial accounts and grow within a supportive team. The ideal candidate will possess experience in account coordination or customer service and proficiency in CRM software. Regular working hours are expected with flexibility to accommodate customer needs.

Requirements

• High School Diploma or equivalent
• Ability to fulfill the job duties, skills and responsibilities listed above
• Excellent written and oral presentation skills
• Personal computer skills, working knowledge of spreadsheet and word processing software
• Ability to maintain favorable relations with customers and co-workers

Responsibilities

• Serve as the primary point of contact for assigned commercial orders
• Coordinate the implementation of services, contracts, and deliverables in collaboration with internal teams
• Monitor project timelines, ensuring that all commitments are met on time and within scope
• Provide proactive updates on order activities, changes, and relevant milestones
• Address client inquiries, issues, and requests promptly and professionally
• Maintain a comprehensive understanding of each account's specific needs and preferences for fulfillment
• Develop and maintain strong relationships with customers through regular check-ins and effective communication
• Verify customer billing to maintain account and service integrity
• Work with the sales team to identify opportunities for improvements within existing processes
• Other duties as assigned

Preferred Qualifications

• Previous experience in account coordination, customer service, or a related role
• College degree
• Previous experience in service order tracking; including experience with CRM software
• Strong organizational and problem-solving skills
• Excellent verbal and written communication abilities
• Proficiency in CRM software and Microsoft Office Suite (Excel, Word, Outlook, etc.)
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
• Attention to detail and commitment to delivering high-quality work
• Customer-focused mindset with the ability to build lasting client relationships
• Team player who can collaborate across departments
• Analytical thinking and a proactive approach to problem-solving

Benefits

• Primarily remote with occasional travel to company events as needed
• Regular working hours, with flexibility to accommodate customer needs