Commercial Loan Documentation Supervisor

Summary

Join Banner Bank as a Commercial Loan Documentation Supervisor and oversee the daily operations of the Commercial Loan Documentation Team. You will provide leadership, coaching, and development to staff, ensuring accurate and timely processing of loan files. This role requires advanced knowledge of commercial loan documentation, regulatory compliance, and loan origination systems. You will collaborate with the Unit Manager on departmental goals and procedures, maintaining the integrity of loan documentation and ensuring compliance. The position offers a competitive salary, comprehensive benefits, and opportunities for professional growth within a stable and reputable financial institution.

Requirements

• Associate's degree: Related field required (an equivalent combination of education and experience may be considered)
• 4 or more years of experience in commercial and commercial real estate loan documentation and administration including experience with complex loans
• 2 or more years of experience leading a project, process or team
• Advanced knowledge of commercial, commercial real estate, SBA 7a and 504 loan documentation
• A solid understanding of bank regulatory compliance issues, and all areas of Commercial and/or Commercial Real Estate lending servicing policy and procedures
• Extensive understanding of title, escrow, and general documentation flow and functions
• Ability to lead in a deadline-driven environment with frequent changes in priorities and an unwavering emphasis on customer service, teamwork, and quality/accuracy
• Ability to monitor and realign workflow to ensure all servicing functions are performed in accordance to the established Service Level Agreements and meet customer expectations
• Advanced knowledge of federal and state laws and regulations relating to loan documentation
• Extensive experience fostering effective relationships with both frontline team members and various business units to support the organization and team's success
• Proficient in Word, Excel, and Outlook
• Advanced knowledge of LaserPro loan processing software
• Knowledge regarding collateral perfection and relative to Uniform Commercial Code (UCC) collateral, real estate, titled vehicles, marine vessels, agriculture, and aircraft security
• Possess excellent written and verbal skills with the ability to communicate professionally and effectively
• Ability to lead, coach, and mentor a team
• Possess strong organizational skills, and the ability to multi-task with strong attention to detail

Responsibilities

• Oversee the day-to-day operations of the Commercial Loan Documentation Team, including the accurate and timely processing of new loan files and audit of closed files
• Provide leadership for staff, including coaching and development
• Assist Unit Manager in the establishment and the execution of departmental goals
• Oversee day-to-day operations and loan documentation function aiming to deliver superior service to clients by driving and optimizing the effectiveness and efficiency of people, processes, and technology
• Provides leadership, coaching, mentoring, and development to team members, assisting in the resolution of commercial loan documentation issues
• Act as a point of contact between Commercial Loan Operations team members and Commercial Banking Centers, modeling professional communication and high service standards
• Interpret and explain complex regulatory requirements and Bank policies and procedures to team members and business lines in a professional manner
• Ensure team members maintain a current understanding of day-to-day work procedures
• Maintain an in-depth knowledge of the Bank's Commercial and Commercial Real Estate loan products, services, and processes
• Oversee pipeline review and documentation request distribution
• Provide timely communication to support staff, underwriters, and business lines
• Act as an escalation point for team members to resolve documentation related issues
• Collaborate with Unit Manager on development/monitoring of production metrics
• Partner with the Unit Manager in the development, implementation, and monitoring of Loan Operations procedures to ensure quality control, exceptional performance standards, and high regulatory and compliance ratings
• Assist in the development and maintenance of the department’s standard operating procedures and process guides
• Ensure the integrity of loan documentation
• Lead multi-process work teams responsible for the documentation and quality control of commercial and commercial real estate loan documents, including but not limited to, utilizing loan origination systems, LaserPro, and OnBase within internal guidelines and regulatory requirements to ensure that loan documents are processed accurately and within established service level agreements and guidelines
• Participate in required training on pertinent compliance laws and regulations as required by the Bank
• Comply with, and ensure staff follows, policies, procedures, security requirements, and government regulations

Preferred Qualifications

Experience in working and managing queues within a loan origination workflow

Benefits

• Targeted starting salary range (based on experience): $73,000-$115,00
• Incentive and commission compensation may be awarded for eligible roles
• Comprehensive employee benefits, including medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement