Remote Support Services Supervisor

Summary

Join World Business Lenders as a Business Management Supervisor and lead projects to improve efficiency within our Operations teams. Develop communications, policies, procedures, and reporting for various business units. Lead and manage a team of Business Management staff to execute deliverables.

Requirements

• 3-5 years experience in project management or relevant field
• Loan/mortgage industry experience preferred
• 100% fluency in English, with exceptional English verbal and written communication skills
• Bachelor’s Degree (four year college or technical school) in Business Administration, Finance, Economics or a related field preferred
• Experience with Microsoft: Outlook, Excel, Word, PowerPoint required; Teams experience required
• Ability to prioritize effectively and meet deadlines
• Excellent attention to detail

Responsibilities

• Develop communications, policies, procedures, forms and reporting for various business units within the company
• Lead and manage a team of Business Management staff to execute all related deliverables
• Work closely with the assigned departments in the company to streamline communication, workflow and processes
• Draft Standard Operating Procedures (SOPs) and implement/monitor Service Level Agreements (SLAs) for all staff companywide
• Work closely with HR to recommend optimal staffing and reporting lines based on workflow, volume and nature of tasks
• Draft and implement policies, procedures, and training materials for assigned business unit(s)
• Collaborate with department heads to identify requirements, monitor progress, oversee implementation, and manage milestones and Key Performance Indicators (KPIs) to track project advancement
• Learn the various functions/departments and staff across all areas of the company, and serve as a “go-to” person for miscellaneous questions and requests
• Implement SLAs specific to each department’s KPIs, and develop efficient tracking and reporting
• Create documents, spreadsheets and presentations, and compose correspondence
• Handle reporting, invoice submission and other financial matters as needed
• Meet project deadlines, identify project obstacles, proactively mitigate risks and escalate and resolve issues effectively
• Track and report progress on various initiatives
• Perform administrative tasks as needed
• Other projects and duties as assigned

Benefits

11 US Paid Holidays