Commercial Solutions Engineer

Summary

Join Smartsheet as a Solutions Engineer and partner with Sales to provide technical leadership throughout the sales process. You will lead technical sales engagements, conduct discovery sessions to uncover business processes and challenges, and design solutions demonstrating Smartsheet's value. Collaborate with various teams to enhance customer experience and drive revenue growth. Maintain knowledge of Smartsheet products and competitors, participate in cross-functional projects, and provide product feedback. This role involves periodic travel and requires at least 2 years of experience in a similar role within the SaaS and enterprise B2B software industry. Smartsheet offers a competitive salary and benefits package, including health insurance, retirement benefits, paid time off, flexible work options, life and disability insurance, parental leave, and professional development opportunities.

Requirements

• At least 2 years of experience as a PreSales Solutions Engineer, Solutions Consultant, Solution Architect, or related field in the SaaS and enterprise B2B software industry
• Critical thinking skills, a growth mindset, and experience analyzing, evaluating, and synthesizing complex problems
• Strong technical skills and comfort working in ambiguous and high-pressure situations
• Excellent communication and presentation skills, with the ability to convey technical information to both technical and non-technical audiences
• Relentless curiosity and a commitment to excellence

Responsibilities

• Identify, build, and demonstrate Smartsheet solutions that solve specific customer problems
• Lead technical sales engagements, collaborate closely with sales teams to identify customer requirements, summarize challenges, design solutions, and provide technical guidance that demonstrates the value of Smartsheet's offerings
• Conduct discovery sessions to uncover business processes and challenges to inform the sales and solution delivery strategy
• Partner with Sales, Product, Customer Success, and Professional Services teams to provide a great overall customer experience and drive revenue growth
• Grow and maintain knowledge for all Smartsheet products, services, and competitors
• Participate in cross-functional and department-wide projects that support strategic initiatives
• Provide feedback to Product teams to ensure that our solutions continue to align with customer needs
• Periodically travel to customer sites as a technical subject matter expert

Benefits

• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Sick Time Off
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• US employees receive 12 paid holidays per year
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
• Teleworking options from any registered location in the U.S. (role specific)