Ecolab is hiring a
Community and Consumer Engagement Intern

Summary

The job is a Social Media and Consumer Engagement Intern role with The Coca-Cola Company, supported by Konecta Group. The role involves managing social media channels, engaging with consumers, handling care-related topics, and providing two-way communication on issues. It's a full-time, hybrid position lasting 6-12 months as a paid internship.

Requirements

• Bachelor’s Degree preferred, though good A-Levels/Baccalaureate considered if work experience is exceptional
• Experience within a social media and/or consumer care role, with consistently high performance & reviews/quality scores/SLA targets met
• Excellent communication skills; Native Czech plus good level of English; Passion for TCCC brands, consumer care and social media

Responsibilities

• You are a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media and email
• You provide professional, courteous, and prompt written support for consumers, liaising with other departments to provide two-way communication on issues
• You provide a timely resolution to consumer issues and queries as per agreed ‘rules of engagement’
• You raise critical issues to manager/stakeholders for responses that are not covered by pre-approved knowledge base