Complex Oncology Nurse Navigator

Summary

Join Thyme Care as a Complex Nurse Navigator and be on the frontlines serving cancer patients. Conduct clinical assessments, monitor health changes, coordinate care transitions, and educate members and caregivers. Demonstrate a strong clinical focus, supporting culturally competent care. Improve service offerings by communicating feedback to clinical leadership. Assist with administrative projects. This remote or hybrid role (Nashville office) involves daily member communication and clinical task management. Within three months, you will complete training, build strong member relationships, and master care team policies and procedures. You will also identify member needs, coordinate care, monitor progress, build provider relationships, and partner with non-clinical team members to address social determinants of health.

Requirements

• A Bachelor of Science Degree in Nursing
• An unrestricted Registered Nurse (RN) license
• A willingness to obtain additional state licenses as needed
• At least 5 years of nursing experience with 3 years of high-acuity, adult oncology experience
• OCN certification at time of hire or a commitment to obtain within 2 years of hire at Thyme Care
• You’re skilled in juggling multiple tasks and working under pressure without sacrificing organization in your communications and documentation
• You are winsome and articulate, but you always start with listening and hearing what may not be voiced because you listen intently to others
• You build rapport and great working relationships with members and colleagues
• Experience with video chatting, Google Suite, Slack, electronic health records, or comfort in learning new technology
• You know how to identify and prioritize a member's needs and do what it takes to address urgent and important needs immediately

Responsibilities

• Conduct clinical assessments, monitor for changes in health, coordinate care, including transitions, and educate members and caregivers about their diagnosis and treatment over the phone to support our higher-acuity members as they move through the oncology care continuum
• Demonstrate a strong clinical focus, supporting the need for culturally competent care
• Help improve Thyme Care’s service offerings by communicating feedback from members and providers to our clinical leadership
• Assist with other administrative projects as needed
• Have completed training and are up to speed on Thyme Care systems, tools, technology, partners, and expectations
• Have built strong, trusting relationships with your members, where listening and empathy are the foundation for every interaction
• Be comfortable following Care Team policies and procedures, escalation pathways, communications best practices, and documentation standards
• Your ability to effectively engage and support our members is reflected in our efficiency metrics and quality standards
• Identify and prioritize a member's needs and help them remain safe in the community
• Assist members with care coordination and care management following admissions
• Coordinate discharge plans with hospital case managers and follow-up care with providers
• Monitor member progress, provide regular updates, and establish targeted support plans with the healthcare team in case conferences
• Build strong, trusting relationships with payers and providers to optimize care and prevent readmissions for our members
• Partner with non-clinical Care Team members to support the member’s social determinants of health needs, such as food resources, transportation access, and support at home
• Conducting telephonic assessments, including pain assessments and medication reconciliation
• Ensure members have access to medications and appointments, providing referrals and support as appropriate
• Perform virtual home safety evaluations and assess the need for DME/supplies
• Provide referrals to PT, OT, skilled nursing, palliative care, hospice care, etc., as appropriate
• Be available for urgent clinical escalations and clinical consult support

Benefits

• A choice of great medical, dental, and vision insurance plans
• A generous vacation policy for full-time employees