dLocal is hiring a
Compliance Account Manager

Summary

The job is for a Compliance Account Manager Lead at dLocal, responsible for managing all compliance aspects of customer relationships and leading a team. The role involves onboarding new merchants, partnering with internal teams, developing long-term relationships with merchants, owning the end-to-end AML onboarding compliance process, and becoming an expert on dLocal's AML onboarding and compliance requirements.

Requirements

• Bachelor’s degree in business, banking, or law supplemented by Compliance and/or Risk Management training
• 5+ years experience in the Corporate Onboarding space
• Solid experience leading high-performing teams
• Commercial mindset with the ability to build merchant relationships
• Extensive knowledge of payments and or the banking/finance industry
• Excellent English communication skills
• Resilient and have the capacity to challenge and influence while remaining focused on growing a sustainable business
• Team player that does not shy away from taking ownership
• Proactive in problem-solving
• You can structure and prioritize in a high-volume, fast-paced environment and drive a process to completion

Responsibilities

• Lead and mentor the Compliance Account Management team
• Partner with dLocal internal teams to prioritize and maximize resources for a high-impact merchant onboarding experience
• Develop and manage long-term relationships with merchants for AML compliance requirements
• Own the end-to-end AML onboarding compliance process supporting our Merchants, ensuring customer satisfaction, and strengthening our relationship with the Merchant
• Become the “guru” on dLocal for AML onboarding and compliance requirements
• Keep track of every aspect of our Merchant’s business model around Compliance and find smart solutions with internal teams to mitigate ML/TF and Regulatory risks
• Monitor SLAs of the onboarding process and ramp-up to ensure that they are successfully executed