Concierge, Sales Associate

Summary

Join FlyFlat, a luxury travel platform, as a Concierge II and play a pivotal role in driving company expansion and providing top-tier customer service. You will work directly with high-quality leads and customers, executing bookings and requests. This role requires a passion for international travel, strong communication skills, and a results-driven approach. Experience in customer service and handling high-ticket items is essential. FlyFlat offers a competitive base and commission, valuing work-life balance while requiring availability during peak times. The company is experiencing rapid growth and offers the opportunity to shape the future of luxury air travel.

Requirements

• Have a passion for international travel
• Be a strong communicator and tend well to customer needs
• Be eager to learn new skills
• Be results-driven and extremely proactive
• Have a strong analytical ability, be detail-oriented, and proficient with analytical tools
• Have 2+ years of experience directly dealing with customers via email, sms, and chat apps
• Be uber-responsive to emails, WhatsApp messages, and Telegram messages in your personal and professional life
• Take an ownership mentality to your work and are not afraid of being “on call”

Responsibilities

• Work directly/assisting our Concierge I and Sabre agents
• Provide client service directly for VIPs which includes finding great business and first-class deals
• Problem-solving during high-pressure, time-sensitive situations
• Own the client experience. Maintain and continue to develop a strong brand for both existing customers and potential customers and improve our process docs and training docs to our service is always getting better
• Maintain affiliate relationships and balances
• Run billing for credit card payments, authorizations, and refunds on credit card processing backend
• Work in tandem with the accounting team for end-of-month billing and reporting

Preferred Qualifications

• Have successfully sold high-ticket ($3000+) items before
• Have successfully sold products to professional investors, top executives, CEOs, and wealthy people
• Know how to handle high-pressure situations
• Have experience with early-stage, high-growth startups, operating with lean and efficient teams
• Have significant personal international travel experience
• Have strong knowledge of credit points and airline mileage programs

Benefits

• Extremely competitive base and commission
• FlyFlat values rest and everyone who works with the organization must have meaningful time to rest and recharge. We are big believers in always seeking to work smarter rather than working harder and want the incentives of this job to align with that philosophy