Sales Coordinator

Summary

Join our team as a Private Travel Sales Coordinator and contribute to delivering exceptional luxury travel experiences for our Ultra-High-Net-Worth (UHNW) members. You will work closely with the sales team, managing member inquiries, coordinating with stakeholders, and ensuring seamless travel arrangements. This role requires proven experience in sales support, customer service, or administration within the luxury travel sector. You will be responsible for administrative tasks, customer relationship management, sales support, and operational support, all while maintaining strong relationships with our high-end clientele. We offer a competitive salary, hybrid working options, paid time off, paid sabbaticals, and various other employee benefits. If you are passionate about luxury travel and possess strong organizational and communication skills, we encourage you to apply.

Requirements

• Must have proven experience in sales support, customer service, or administrative roles, supporting luxury or high-end travel service
• Comprehensive knowledge of luxury travel products, destinations, and current travel trends
• Strong communication skills with the ability to interact confidently with high-net-worth individuals and VIP members
• Excellent organisational skills and attention to detail to manage multiple tasks and priorities effectively
• Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools
• Passion for luxury travel and a deep understanding of luxury lifestyle preferences and trends
• Ability to work independently as well as part of a team in a fast-paced and dynamic environment
• Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed

Responsibilities

• Assist the Private Travel Managers with administrative tasks such as preparing sales documents, contracts, and proposals
• Manage correspondence including emails, phone calls, and inquiries from members, ensuring prompt and professional responses
• Maintain and support with accurate records of sales activities, member interactions, and requests in TEN Maid and TTS
• Serve as a secondary point of contact for members addressing their queries, providing information, and offering personalized assistance
• Coordinate with other departments to fulfill member requests and ensure smooth execution of travel arrangements
• Follow up with members to gather feedback, address concerns, and maintain strong relationships
• Collaborate with the sales team to develop sales strategies, identify potential leads, and nurture member relationships
• Assist in the preparation of sales presentations and promotional materials for Private travel products and services
• Support with research on market trends, competitors, and customer preferences to assist sales initiatives
• Work closely with operations teams to coordinate logistics, accommodations, and activities for travel itineraries
• Ensure all travel arrangements adhere to company standards and meet the expectations of luxury clientele
• Handle any issues or emergencies that may arise during member travel, providing timely solutions and assistance
• Stay updated on the latest trends, destinations, and luxury travel experiences to effectively promote and sell products
• Attend training and support to sales team members on product features, selling techniques, and customer service best practices

Preferred Qualifications

Experience working with VIP or high-net-worth clients is an added advantage

Benefits

• A competitive salary package
• Hybrid working . You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too
• Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you
• Paid Sabbaticals . One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
• Extra Rewards . Lucrative Ten Loyalty Rewards program
• Remote Working Holidays - possibilities to Travel and Work!
• Employee Discounts . Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and inclusive Team , with diversity at its core
• Genuine career opportunities within a dynamic and international company
• Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking