Construction Success Manager

Summary

Join Fieldwire as an SMB Construction Success Manager and leverage your construction expertise to guide clients in utilizing our field management software. You will act as a trusted advisor, providing training, workflow consultation, and ongoing support to ensure client satisfaction and account growth. This role requires strong communication and presentation skills, along with a deep understanding of construction processes and technology. The position is fully remote within the US, offering a competitive salary and potential bonus. You will be responsible for becoming a Fieldwire product expert, understanding client needs, developing client relationships, conducting training, identifying customer issues, and troubleshooting technical problems. Fieldwire offers a dynamic startup environment and the opportunity to make a significant impact on the construction industry.

Requirements

• 1+ years of professional construction industry experience, preferably with a combination of field and office management roles
• Excellent presentation and communication skills
• Self-motivated and highly organized, with strong time management skills
• Diplomacy and patience when working through customer issues
• Comfortable communicating with anyone, from foremen to senior-level managers
• A basic understanding of construction process from design to completion
• A general understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget
• Ability to creatively brainstorm unique solutions to client issues relevant to their needs
• Desire to learn in a dynamic startup environment

Responsibilities

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform
• Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows
• Develop relationships with our small and medium-sized customer accounts, doing proactive outreach to help uncover pain points, and discover opportunities to help them get more value out of Fieldwire
• Conduct web-based training(s) and demonstrations to educate clients on Fieldwire
• Identify customer issues and communicate feedback to our product team for product improvements
• Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues

Benefits

• The estimated pay ranges for this role are as follows: $75,600 - $92,400
• In addition to the salary you may be eligible for a corporate bonus which can range up to 20%
• This role is fully remote within the US